What are the responsibilities and job description for the Technical Training Manager position at Armstrong Teasdale?
The Technology Training Manager provides comprehensive training, service desk and technical support activities.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide planned training, just-in-time education and IT support to end users
- Provide support and solutions as onsite or virtual presence for the Northeast offices of AT, along with all-office support 2nd level calls to the Help Desk
- Monitor IT requests and provides direct assistance to end users in the troubleshooting, set-up, installation, and configuration of office technology hardware and software
- Communicate adoption concerns and feedback from the end users to IT leadership
Competencies:
- Decision Making – Identifies issues and provides suggestions to day-to-day problems; prioritizes and effectively completes daily tasks
- Communication – Shares information by using data and information to support an argument or point of view; keeps team informed about progress and problems; avoids surprises; and understands the appropriate level of confidentiality required
- Leadership – Gives positive and constructive feedback to peers; trains new employees; finds solutions to a problem; works autonomously; and is motivated to anticipate future business needs
- Continuous Learning – Identifies self-training needs and opportunities; Positively accepts changes
- Teamwork – Actively participates in the team and can provide feedback and solutions; listens and responds constructively to others' concerns
- Alignment to Values – Consistently demonstrates the Firm's values and offers constructive feedback to team members regarding the values; strives to learn more and participate in diversity and inclusion efforts; demonstrates respect by understanding and providing support
Preferred Experience:
- Bachelor’s degree in a related field
- No less than 3 years of experience in a technical training role and experience in a law firm environment
Supervisory Responsibilities: N/A
Physical Activity: The employee will be required to sit for prolonged periods and work on a computer.
Travel Required: 20%
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
EEO Statement: Armstrong Teasdale is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws. At Armstrong Teasdale, we define diversity and inclusion broadly and focus on helping professionals of all races, religions, national origins, gender identities, ethnicities, sexual orientations and physical abilities feel a sense of belonging. Diversity and inclusion are core values of the firm, and we recognize the richness they bring to our workplace.
