What are the responsibilities and job description for the Customer Service Representative position at Armstrong Utilities, Inc.?
Are you the type of person that enjoys working for a Company where employees are valued, rewarded, and encouraged to challenge themselves to grow personally and professionally? Do you like working for a family-owned Company that is a leader in each of our respective industries and allows you the opportunity to contribute to our success?
If you answered “yes,” then apply now for your opportunity to join a remarkable organization where personal and career goals are realized.
What our employees enjoy
- Competitive pay with annual increases
- Benefit eligibility on your first day with low employee premiums that are far better than the industry average
- Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
- You’ll have access to a number of career developmental resources to grow personally and professionally
- Generous paid time off and holidays
What you’ll do as a Customer Service Representative (CSR)
- Resolve customer issues including billing inquiries, sales opportunities and product troubleshooting.
- Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
- Help achieve company sales/upgrade goals by consulting with customers on available products and services.
- Daily cash drawer reconciliation
- Use provided training materials and job aids to quickly and accurately resolve customer issues.
- Create and maintain customer files including confidential information.
- Present a quality presentation of company products and services.
- Assist in achieving all system, team, and individual customer service goals and standards.
- Assist with other assigned duties and administrative tasks.
What sets you apart
- 1-2 years of customer service experience preferred.
- Excellent interpersonal and organizational skills with the ability to handle multiple conflicting priorities.
- Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
- Proven ability to develop through coaching and counseling.
- Excellent written, oral, and interpersonal communications skills.
- Regular, punctual, and consistent attendance.
- High school diploma or equivalent; advanced degrees or certifications preferred.
- Excellent PC and computer applications skills
Who We Are
Founded in 1963, Armstrong is now the 11th largest Broadband Cable Company in the United States. Throughout our more than 50 years in cable television, we’ve been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.
Armstrong is an Equal Opportunity Employer.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
