IT and Data Support Technician

Job Title: IT and Data Support Technician
Department: Information Technology
Position Type: Full-Time, On-Site
Reports To: CFO

Position Overview

The IT and Data Support Technician is a foundational member of the IT team, responsible for providing technical support and ensuring the smooth operation of various IT systems and processes, with a strong focus on data analysis and accuracy. This role is ideal for a detail-oriented individual with strong organizational skills, a passion for solving technical issues, and an aptitude for analyzing data to support operational goals. The IT and Data Support Technician will assist with day-to-day tasks, including system updates, member data management, and providing backup support for front office operations.

Key Responsibilities

Technical Support

• Address issues related to printers, Jonas software, and other miscellaneous errors.
• Perform daily updates for the Jonas system and monitor software uploads.
• Provide technical support for the golf store, including inventory updates and system troubleshooting.
• Maintain and troubleshoot office equipment, including the postage machine, document stuffing machine, scanning station (physical maintenance and recreating setups), and shredder equipment.
• System and Data Management
• Perform Jonas data checks to ensure consistency in member information, including phone numbers, addresses, and other key data points.
• Analyze data trends and discrepancies to improve data accuracy and system efficiency.
• Monitor and process EAFs accurately.
• Conduct archive maintenance for both documents and member records, including researching archive requests as needed.
• Manage and maintain document storage rooms, including maintaining shredder equipment and coordinate shredding services.
• Update member photo records and exception reports within Jonas.

Website and Member Management

• Perform updates and modifications to statement options on the club website.
• Monitor absent member usage and update member log pages.
• Ensure timely completion of website uploads, including MemberFirst data.

Administrative Support

• Provide backup support for the front office team as needed.
• Prepare materials and assist with setup for the annual meeting, including managing the stoplight system.
• Support member ID card production, including single membership and MemberID cards.
• Handle bag tag billing processes efficiently.

Required Skills and Qualifications

Education:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A , Network , or ITIL) are highly desirable. 

Experience:

• 2-3 years of experience in a similar IT support or administrative role.
• Familiarity with Jonas software or similar systems is highly desirable.
• Experience with data analysis or reporting tools is a plus.

Technical Expertise:

• Basic troubleshooting skills for hardware and software issues.
• Proficiency with Microsoft Office Suite, particularly Access, and familiarity with Excel and Outlook.
• Understanding of website maintenance and updates.
• Ability to interpret and analyze data to identify trends and improve processes.

Soft Skills:

• Excellent organizational and time-management abilities.
• Strong communication skills to collaborate effectively with team members and other departments.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.

Benefits

We offer a competitive compensation package, commensurate with experience and industry standards, which includes:

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off.
• Professional development opportunities, including training programs.
• Complimentary meals during shifts.

Army Navy Country Club is an EEO

This job is a civilian position and does not require military service (including commission and enlistment)