Demo

Dispatcher

ARNAZ Automotive
Livonia, MI Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

A day-in-the-life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.

In this role, you will also have the opportunity to :

  • Monitor dispatched calls and take action to resolve and correct service or other potential problems
  • Handle driver / customer escalations in accordance with established procedures
  • Provide explanations to customers and reports / document service issues
  • Close service requests using company electronic dispatching system
  • Accept payment from members / customers, when necessary
  • Reconcile and resolve rudimentary payment issues and maintain related records and files
  • Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
  • Ensure proper maintenance of tow trucks, service vehicles and equipment
  • Assist coworkers and less-tenured dispatchers, as necessary

Qualifications :

  • Excellent written and verbal communication
  • Call center environment experience, Past experience dispatching calls
  • Positive Attitude and willingness to succeed
  • Work in a fast-paced environment
  • MUST be a Team-player
  • Excellent Problem-solving skills
  • Willingness and ability to work irregular hours, weekends and / or holidays.
  • Customer service experience
  • Knowledge of policies and procedures (service benefits) relative to emergency road service
  • Benefits & Perks :

  • Hourly Wage Bonus
  • Career Advancement
  • Health Insurance; Dental / Vision
  • 2 Weeks Paid Cacation
  • Holiday Pay
  • Expense Reimbursement
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