Occupancy Specialist-Estelle

At Arnold Grounds Apartment Management, we are dedicated to providing high-quality housing services and ensuring our residents have the best living experience. We are seeking a motivated and detail-oriented Occupancy Specialist to join our team and contribute to our mission of delivering exceptional service to the Apex / Estelle Apartments.

As an Occupancy Specialist, you will play a critical role in managing the occupancy and leasing processes for Apex / Estelle residential properties. You will ensure compliance with all applicable regulations, maintain accurate records, and provide excellent customer service to current and prospective residents.

The Occupancy Specialist is responsible for compliance of the files and assisting the Community Manager

with resident relations. The Occupancy Specialist will follow all of HUD and compliance policies and

procedures established by the Arnold Grounds. The Occupancy Specialist assists residents or

applicants of housing programs with the goal of achieving maximum residency while ensuring eligibility.

RESPONSIBILITIES :

Process re-certifications in a timely manner to avoid termination of assistance

Providing auditing functions in preparation for a MOR

Assist with resolutions of findings on Management and Occupancy Reviews

Review of all move-in initial files for all new residents to ensure 100% qualification and eligibility

Acceptance and subsequent processing of applications from prospective residents for the

purpose of certifying and recertifying residents

Performance of income / background verifications so that certifications may be completed in

compliance with the TSP

Schedule and assist residents with completing their annual recertification and / or interim

certifications

Run monthly required EIV reports and maintain EIV binders according to policy

Set up interviews with residents for any re-certification or EIV issues as requested by the

Compliance Department

Communicate with the Property Manager, Regional Property Manager and Compliance

Department as necessary

Assist with reporting to maintain compliance with HUD and LIHTC regulations

Follow HUD repayment guidelines for all residents

Follow and / or update the tenant selection policy not to supersede HUD rules and guidelines

Effectively communicate with residents regarding guidelines for proper and accurate reporting

income

Communicate with the Property Manager on a weekly basis regarding pending Interim Re-

Certifications and HUD repayments

Process Special Claims as requested

Maintain waitlist according to waitlist guidelines and policy and procedures

Be knowledgeable and aware of, and adhere to all local, state and federal laws applicable to the

leasing of apartments. Understand the applicable income requirements for residents and Fair

Housing Laws

Participate in continuing education and training programs

Maintain clear lines of communication

All other duties as assigned

REQUIREMENTS :

Candidates for the Occupancy Specialist role must have necessary certifications (LIHTC, RAM,

COS / AHM or similar) and a minimum of two (2) years prior experience performing initial,

interim and annual HUD project-based Section 8 and Tax Credit re-certifications, assessing

income eligibility, auditing files and preparing for Management and Occupancy Reviews.

Must understand core occupancy requirements, including eligibility and tenant selection.

504 / Fair Housing; assets and income determination and calculation; deductions and adjusted

income; verification methods including EIV; and requirements for annual and interim

recertifications.

High School Diploma or GED required

Proven ability to multi-task

Basic math skills required, must have a high level of analytical, attention to detail and

organizational skills

Excellent communication skills, both orally and written

Maintain confidential tenant files for HUD, Tax Credit, and Market Rate programs

Excellent customer service skills

Excellent Computer skills

Working knowledge of RealPage / OneSite

Ability to work independently, organize tasks, manage time and prioritize projects

Ability to travel between properties within the portfolio.