What are the responsibilities and job description for the PRODUCT SUPPORT - Construction Equipment position at ARNOLD MACHINERY COMPANY?
Job Details
Description
Product Support Sales Position (CE)
Sign-on Bonus: $2,000
At Arnold Machinery, we believe that exceptional customer satisfaction starts with our team. We have built the most comprehensive machinery support team in the western United States, and our associates are essential to our reputation. With the training we provide, our team helps Arnold maintain its standing as a leader in the industry.
Position Overview
The Product Support Sales Representative is responsible for driving sales opportunities for parts, labor, and equipment while helping customers optimize their operations for efficiency and cost-effectiveness. The role involves sharing crucial information within the Construction Division to ensure customers' equipment stays in excellent working condition.
Essential Duties and Responsibilities
- Serve as the liaison between customers and the Parts and Service Departments.
- Promote customer satisfaction by driving parts and labor sales.
- Assist with job write-ups, monitoring progress, and job closure support for the Service Department.
- Join machine sales reps on machine deliveries to introduce Product Support programs to customers.
- Cold call potential new customers for service-related work (both Volvo and non-Volvo).
- Promote OEM parts, filters, fluids, G.E.T., and hoses to both current and new customers.
- Maintain clear communication between customers and the Service Department on work-in-progress.
- Oversee approvals, estimates, quotes, or proposals, ensuring accurate start/completion dates and clear customer expectations.
- Review the work schedule daily with the Service Department to discuss WIP priorities, parts deliveries, and deadlines. Keep customers informed about completion dates.
- Manage work orders that exceed initial estimates or quotes.
- Compile data for reports and assist with special projects as needed.
Knowledge, Skills, and Abilities
- Strong written, verbal, and interpersonal communication skills.
- Proficient with computers and various software programs.
- Willingness to develop skills in performance management, negotiation, leadership, problem-solving, and motivation.
- Ability to maintain composure under pressure while delivering excellent customer service.
- Ability to organize, prioritize, and meet deadlines with high attention to detail.
- Familiarity with repair requirements and inventory management.
- Willingness to learn and grow in marketing and business development.
- Ability to manage time effectively and maximize customer interactions.
Physical Demands and Working Conditions
- Ability to sit for long periods.
- Reach to answer phones and files.
- Occasional movement across uneven terrain.
- Ability to read paperwork, files, and computer records.
- Communication via phone and in person.
- Ability to bend and file paperwork.
- Frequent walking and moving about, including through uneven terrain.
- Good hearing for communication by radio, phone, and in-person.
- Ability to bend or stoop as needed.
- Ability to climb in and out of equipment.
Education and Experience
- Previous experience with construction-related machinery is preferred.
- Must be computer literate.
- Mechanical experience is a plus.
- Excellent customer service skills.
- High School Diploma or equivalent; related experience may substitute for formal education.
Equal Opportunity Employer
Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disabilities when the essential functions of the job can be reasonably accommodated. Requests for accommodations will be reviewed on a case-by-case basis.
Arnold Machinery Participates in E-Verify.
Benefits Offered
- Paid Sick Leave, Vacation, and Holidays.
- Company-paid medical premiums for associates and their families.
- Dental and Vision plans.
- 401K/Roth with company match.
- Quarterly and Yearly Bonus programs.
- Company Stock awarded to associates with 5 years of service.
Note: This job description is not exhaustive. Employees may be required to perform other duties as necessary to meet the organization’s ongoing needs.
Qualifications
