SERVICE ADMINISTRATOR - Mining Equipment (42284)

Service Administrator

$2000 Sign-On Bonus

Position Overview

At Arnold Machinery, we recognize that delivering outstanding customer satisfaction relies on the dedicated individuals behind the scenes. We take pride in having the best machinery support team in the western United States, and our employees are instrumental in maintaining our strong reputation. As a Service Administrator, you will play a crucial role in ensuring we continue to meet this promise through exceptional service and support.

Essential Job Functions

• Serves as the main point of contact between customers and the dealership.
• Promote customer satisfaction by assisting in increasing labor and parts sales.
• Write up service requests, monitor progress, review jobs, and assist with job completion.
• Greet walk-in customers and answer customer calls.
• Accurately determine if a machine is under warranty and inform the customer before any service is performed.
• Collaborate daily with the Service Manager to review the work schedule, update work-in-progress priorities, manage parts deliveries, and ensure completion deadlines are met.
• Ensure repairs are completed within the estimated labor hours quoted to the customer.
• Follow up with the Service Manager to confirm that written authorization is obtained for jobs where no authorization was given before dispatching a mechanic.
• Process technicians' timecards and maintain accurate service records.
  
  

Non-Essential Job Functions

• Ensure that service personnel follow safety, housekeeping, and company policies with the assistance of the Service Manager.
• Verify that the final invoice matches the original service proposal and meets customer expectations.
• Assist the Service Manager with administrative tasks in the Service Department.
• Keep the Service Manager informed on all critical matters related to the department.
• Perform other related duties as needed.
  
  

Desired Skills And Abilities

• Proactive and ambitious attitude with a strong work ethic.
• Detail-oriented and able to solve problems independently with minimal supervision.
• Proficiency in Microsoft Excel and Word.
• Strong mathematical skills.
  
  

Physical Demands and Working Conditions

• Ability to sit for extended periods.
• Reach to answer phones.
• Read and review paperwork and computer files.
• Communicate by phone and in person.
• Bend to file paperwork or perform various tasks.
• Walk and move about frequently, sometimes on uneven terrain.
• Hear well enough to receive communication via phone, radio, and in person.
• Bend or squat as needed for the job.
• Stand for long periods when required to perform certain tasks.
  
  

Education And Experience

• High School Diploma or equivalent required.
• Relevant experience may substitute for formal education.
  
  

Note: This job description is not exhaustive, and employees may be asked to perform additional duties as required to meet the company’s needs.

Benefits Offered

• Paid Sick Leave
• Paid Vacation
• Paid Holidays
• 100% company-paid medical premiums for employees and their families
• Dental and Vision Plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus Programs
• Company Stock for employees with 5 years of service
  
  

Equal Opportunity Employer

Arnold Machinery is an equal opportunity employer and an affirmative action workplace. We do not discriminate based on physical or mental disabilities where the essential functions of the job can be reasonably accommodated. All accommodation requests are considered on a case-by-case basis.

Arnold Machinery participates in E-Verify.