What are the responsibilities and job description for the Service Writer / Administrator - Material Handling position at ARNOLD MACHINERY COMPANY?
Job Details
Description
Service Writer / Admin (Material Handling) Job Description
Position Overview
At Arnold Machinery, we pride ourselves on exceptional customer satisfaction, supported by a top-notch machinery support team in the western United States. Our Inside Service Writer plays a crucial role in maintaining this standard by serving as a vital link between our customers and the dealership.
Essential Job Functions
- Customer Liaison: Act as a point of contact for customers to ensure satisfaction and address any concerns.
- Sales Promotion: Enhance labor and parts sales to boost customer satisfaction.
- Job Order Management: Prepare Quotes, monitor Jobs, and close work orders accurately.
- Customer Interaction: Quoting directly to Customers for any field and Shop repairs generated by Field Technicians and offering Customer unrivaled service with timely updates and accurate Quotes
- Warranty Communication: Determine and communicate machine warranty status to customers; manage jobs as revenue if warranty information is unavailable.
- Schedule Coordination: Review daily work schedules with the Service Manager to update priorities, parts deliveries, and deadlines.
- Repair Oversight: Work with the Service Manager to ensure repairs are completed within quoted or estimated labor hours.
- Authorization Handling: Obtain written authorization for jobs before dispatching mechanics and follow up as needed.
- Parts Assistance: Assist the Parts Manager with ordering parts, inventory control, and restocking.
- Sales Support: Provide assistance at the parts counter and help the Sales department with paperwork as needed.
Non-Essential Job Functions
- Safety Compliance: Ensure service personnel adhere to safety, housekeeping, and company policies, in coordination with the Service Manager.
- Invoice Verification: Verify that final invoices match service proposals and meet customer expectations.
- Administrative Support: Assist with the administration of the Service and Parts Departments.
- Managerial Communication: Keep the Service Manager informed about key managerial matters.
Desired Skills and Abilities
- Proactive Attitude: Ambitious with a strong work ethic.
- Detail-Oriented: Strong problem-solving abilities and capability to work with minimal supervision.
- Technical Proficiency: Proficiency in Microsoft Excel and Word.
- Mathematical Skills: Strong mathematical skills are essential.
Physical Demands and Working Conditions
- Ability to sit for extended periods, perform tasks such as answering phones, reading paperwork, and filing.
- Capable of walking through uneven terrain, bending, and standing as needed.
- Effective communication skills by phone and in person.
- Sufficient hearing ability to communicate via radio, phone, and in person.
Education
- High School Diploma or equivalent. Relevant experience may substitute for educational requirements.
Benefits Offered
- Paid Sick Leave, Vacation, and Holidays
- 100% Medical Premium Coverage for associates and family
- Dental and Vision Plans
- 401(k)/Roth with company match
- Quarterly and Yearly Bonus Programs
- Company Stock for associates with 5 years of service
Additional Information
This job description is not all-inclusive. Employees may perform other duties as needed to meet the organization’s needs.
Arnold Machinery is an Equal Opportunity Employer and participates in E-Verify. We do not discriminate based on physical or mental disability where essential functions can be reasonably accommodated. Requests for reasonable accommodation are handled on a case-by-case basis.
Qualifications
