SERVICE WRITER - HEAVY EQUIPMENT

Description

Job Title: Service Writer / Admin
Location: Arnold Machinery
Signing Bonus: $2,000

Position Overview:

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

Key Responsibilities:

• Service Documentation & Job Closures: Write up, monitor, and review service jobs, ensuring they are properly closed.
• Warranty Management: Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
• Repair Oversight: Ensure repairs are completed within the quoted labor hours.
• Authorization Management: Follow proper authorization procedures for all service jobs.
• Customer Interaction: Communicate with customers to assess service needs, prioritize requests, and determine urgency.
• Field Service Coordination: Schedule and dispatch field service technicians to customer jobs based on priority.
• Warranty Verification: Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
• Work Scheduling & Updates: Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
• Timecard Management: Process timecards for technicians and maintain detailed service reports.

Non-Essential Job Functions:

• Invoice Review: Compare final invoices to service proposals to ensure customer satisfaction.
• Administrative Support: Assist with general administration within the Service Department.

Desired Skills & Qualifications:

We’re looking for candidates who have:

• A proactive attitude with a strong work ethic and ambition.
• Exceptional attention to detail, with the ability to problem-solve independently.
• Proficiency in Microsoft Excel and Word, with solid mathematical skills.

Physical Demands & Working Conditions:

This role requires:

• Ability to sit for extended periods while managing paperwork and answering phones.
• Frequent walking and mobility, including through uneven terrain.
• Strong communication skills, both in-person and over the phone or radio.

Education & Experience:

• High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.

Benefits:

At Arnold Machinery, we offer a comprehensive benefits package, including:

• Paid Sick Leave
• Paid Vacation
• Paid Holidays
• 100% Company-paid Medical Premium for you and your family
• Dental and Vision Plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus Programs
• Company Stock for associates with 5 years of service

Equal Opportunity Employer:

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.

Arnold Machinery participates in E-Verify.

Qualifications