What are the responsibilities and job description for the SERVICE WRITER - MATERIAL HANDLING Job at ARNOLD MACHINERY COMPANY in Ogden position at ARNOLD MACHINERY COMPANY?
Job Details
Job Location
MH Ogden - PLEASANT VIEW, UT
Position Type
Full Time
Education Level
High School Degree or GED
Job Shift
Description
Service Writer / Admin (Material Handling)
Sign-on Bonus : $2000.00
Position Overview
At Arnold Machinery Company, we understand that uncompromised customer satisfaction is only possible with the right team behind it. That's why we've built the most comprehensive machinery support team in the western United States. Our associates are the backbone of our reputation, and through the training and support we provide, the Service Writer plays a key role in upholding that standard.
Essential Job Functions
- Serve as a liaison between customers and the dealership, ensuring clear communication and satisfaction.
- Promote customer satisfaction by enhancing labor and parts sales.
- Write up, monitor, review, and assist with job closings.
- Greet walk-in customers and handle incoming calls professionally.
- Accurately determine warranty eligibility and inform customers prior to service.
- Collaborate with the Service Manager to review daily work schedules and priorities.
- Ensure repairs are performed within the quoted labor hours.
- Obtain customer signatures for job authorization when necessary.
- Process technician time cards and maintain service reports.
- Assist Parts Manager with ordering parts, inventory control, and restocking as required.
- Fill in at the parts counter when needed to support timely customer orders.
- Assist the Sales department with paperwork, including financial documents and machine orders.
Non-Essential Job Functions
Desired Skills / Abilities
Physical Demands and Working Conditions
Education
Note
This job description is not intended to be exhaustive. Additional duties may be assigned to meet the organization's ongoing needs.
Benefits Offered
Arnold Machinery Company is an Equal Opportunity Employer.
We provide reasonable accommodations for individuals with disabilities in accordance with the law. Requests for accommodations will be handled on a case-by-case basis.
Arnold Machinery Company Participates in E-Verify.
