Counter I

Position Overview
This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bill, accepting payment, and providing excellent customer service in a retail store environment by performing the following duties:

The primary job functions include, but are not limited to:

• Greet each customer in a timely manner and answer the telephone within three (3) rings
• Answer each customers questions regarding price, availability and function of merchandise
• Obtain merchandise from shelf for customer or receives any merchandise selected from shelf by customer and creates invoice
• Obtain merchandise requested by customer or receives merchandise selected by customer
• Ensure that each customer receives outstanding customer service by providing a friendly environment, which includes, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service
• Totals price and tax on merchandise purchased by customer to determine bill
• Accepts payment and makes change
• Wraps or bags merchandise for customers
• Obtains signature on charge invoices and accepts payment and makes change on cash invoices
• Correctly places any special orders as required by customer
• Balances cash drawer at the end of the shift (if necessary)
• Stock shelves, counters, or tables with merchandise
• Sets up advertising displays or arranges merchandise on counters or tables to promote sales
• Stamps, marks, or tags price on merchandise
• Bags or boxes orders accordingly
• Ensure outgoing transfers are processed properly and timely
• Cleans shelves, counters, or tables
• Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with all OSHA and company safety procedures, rules, and regulations
• May have custodial duties including sweeping warehouse/showroom regularly, dusting shelves as needed, organizing merchandise, cleaning and stocking rest rooms as needed, and keeping all aisles clear with no merchandise on the floor
• Present a good image of the company through proper dress and attitude
• Must participate in and complete sponsored and supported training
• Attends training or uses electronic media to increase product knowledge
• Performs other duties and assignments as directed by management
• Maintain grounds and parking lot
• Maintain a satisfactory attendance record and appearance

The skill requirements include, but are not limited to:

• Ability to work well with others and assist customer cooperatively and courteously
• Exemplary company work recorded, including attendance
• Must be able to work in a high paced, busy atmosphere
• Related experience in the auto parts industry preferred
• Must be able to follow oral and written instructions
• Must have basic math skills including addition, subtraction, multiplication and division
• Ability to read and write in English
• Must successfully complete background and criminal history checks
• Must pass a physical, human performance evaluation and a drug test
• Good understanding of and adherence to company policies and procedures
• Must maintain regular and prompt attendance
Attitude that supports the Companys goals and values

Education Requirements

• High school diploma or general education degree (GED); or equivalent combination of education and experience

Certification Requirements

• Completed ASE counterman I training course
• Meets all requirements to qualify for inclusion on AOC Approved Driver List