What are the responsibilities and job description for the Client Service Representative 2 position at Arnold Veterinary Hospital?

Job Description

Description :

Client Service Representative - Veterinary Medicine -Arnold Veterinary Hospital

Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then AVH is the right place for you!

We are looking for a Client Service Representative to join our team full-time!

Position Summary

Arnold Veterinary Hospital is looking to hire a Client Service Coordinator to join our team. This is a full-time position. Compensation for this role is a $16-$20 / hour based on experience with opportunities for overtime. Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below).

Responsibilities and duties :

Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
And other duties as assigned

Requirements :

Minimum of 2 years of experience in Veterinary Field is required

Experience with Cornerstone a PLUS

Ability to work at least 1 weekend day and nights

Excellent Communication and Multi-tasking skills are needed for our busy hospital

Displays the highest degree of professionalism at all times with customers and co-workers

Demonstrate proficiency in computer skills

Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions

Capable of staying calm and exercising sound judgement in challenging situations

Present a neat, well-groomed appearance

High School Diploma or GED equivalent

Ability to lift and or carry up to 50 lbs. frequently

Ability to walk, stand, and bend for sustained periods

Ability to use hand and arms to handle and position animals, materials, equipment

Generous Benefits Package for Full-Time Employees :

Scrub Allowance : Eligible on 1st day

Paid Holidays : 6 Paid Holidays (eligible after 90 days)

Paid Time Off : 40 hours first year (accrued)

Health Insurance : (medical, dental, vision) : Single and Family, 1st of the month after 60 days of employment

Supplemental Insurance : (e.g. life insurance, critical illness, etc.) : 1st of the month after 60 days of employment

401k : 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met / maintained

Other Benefits : Continuing Education, Training Opportunities, RVT / LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you! Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets! Apply today.

Salary : $16 - $20

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