Outpatient Administrative Assistant - Behavioral Health

Brief Description

MAIN FUNCTION:

Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, patient intake and registration, preparation of billing forms, scheduling and pre-authorizations. Reports to Practice Manager.

Duties And Responsibilities

• 1. Check-in Position / Billing:
• Prepares daily schedule & distributes.
• Answers incoming calls courteously and efficiently- routes all medically related calls to appropriate care provider for further action.
• Screens new patients to ascertain what provider it would be appropriate for them to see.
• Prepares charts for appointment.
• Obtains & updates all patient demographic information timely and accurately.
• Collects patient co-pays at time of visit.
• Maintains accurate accounting of daily cash /receipts and sends timely to billing department.
• Prepares billing superbills and tracks daily encounters.
• Sorts distributes mail according to office protocol.
• Sends out medical release forms and medical history questionnaire to new patients
• Orders office supplies as required.
• 2. Check-out Position:
• Makes all necessary appointments per provider instructions.
• Prepares orders for any testing, obtains any needed prior authorizations.
• Gives patient any needed instructions as directed by clinical staff or provider.
• Documents all follow up appointments.
• 3. Patient Support:
• May be asked by provider(s) to schedule follow-up visit, consultations, referrals and forward any material needed for appointment.
• Is responsible to scan into medical record any incoming documentation and forward to appropriate clinical staff in timely fashion according to protocol.
• May be asked to obtain prior authorization and have method to track results in a timely fashion.
• Notifies patient by phone or mail with any pertinent information as instructed by clinical staff such as appointment changes, forms, letters etc
• 4. Medical Documentation
• Transcribes notes (when applicable) and updates medical records.
• Files/scans results according to protocol.
• Processes all medical records requests according to protocol.
• Other:
• Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions.
• Maintains professional behavior and appearance.
• Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance).
• Completes annual Merit Fair.
• Is responsible for attending all annual mandatory educational programs as required by position.
• Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to customer’s needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with the Arnot Health.
• It is understood that this list is typical duties for the classification and is not to be considered inclusive of all duties which may be assigned.
  
  

Education

EDUCATION:

High school graduate or equivalent with concentration in secretarial sciences preferred.

Experience

Minimum three years experience as a Medical Office Assistant preferred. Experience with coding helpful.

Cardiopulmonary Resuscitation (cpr) Requirements

No CPR required.

Physical Demands

• Frequently lifts up to 10 lbs, occasionally lifts up to 20 lbs.
• This position requires frequent standing and walking.
• Reaching and stooping.
• Routine office job.
• Requires light physical effort.
  
  

Exposure

Category III. Tasks that involve no exposure to blood, body fluids, or tissues.

• ADA Essential Job Functions