What are the responsibilities and job description for the Customer Service/Sales Trainee position at Arnouts Insurance Agency?
About us
We are a small independent insurance agency. Our goal is to Provide a professional environment for our employees that fosters teamwork and growth.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Flexible working hours
- Safe work environment
- Lively atmosphere
Responsibilities:
- Provide exceptional customer service to clients via phone, email and in person
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handling the processing and organization of policy paperwork
- Addressing underwriting inquiries and fulfilling requests from insurance companies
- Analyze customer accounts and provide accurate information regarding billing, payments, and account status
- Managing daily tasks from the agency management system, ensuring the accuracy of endorsements
Skills:
- Excellent verbal and written communication skills in English
- Outstanding customer service skills with the ability to handle difficult situations with empathy and professionalism
- Strong phone etiquette and active listening skills
- Computer skills: MS Outlook, DocuSign, MS Word
- Proficient in using CRM software or similar tools to manage customer interactions (*Preferred: SIS Partner XE) -* Preferred- Knowledge of Dwellings, Homeowners & Renters, Personal Auto, Personal Liability/Personal Umbrella Insurance
*This role has the opportunity to advance into an insurance sales position*
Please note- the candidate will be required to obtain a Property and Casualty Insurance license for the state of Michigan. This can be done after the hiring process and will be paid for by the company.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: $18.00 - $23.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Okemos, MI 48864 (Required)
Work Location: In person
Salary : $18 - $23