International Marketplace Operations Specialist

Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!

We're looking for an International Marketplace Operations Specialist to join our team!

We are seeking a highly organized and detail-oriented Marketplace Operations Specialist to manage and oversee communications, compliance, marketing material requests, and onboarding processes for our multichannel marketplace operations. The focus of this role will be on our global expansion into the UK, EU, and GCC regions, as well as optimizing our existing presence in the US. The ideal candidate will ensure smooth daily operations with agencies and internal teams while upholding compliance and delivering quality results aligned with brand standards.

Key Responsibilities

Focus on Global Expansion

• Support the global expansion into the UK, EU, and GCC regions with a strong emphasis on launching marketplaces:
• UK/EU: Amazon.
• GCC: Amazon, Noon, and Namshi.
• Collaborate with internal and external teams to ensure a smooth onboarding process and successful marketplace launches in these regions.
  
  

Monitor Communications with Agencies

• Act as the primary liaison, overseeing daily communication with overseas agency representatives to ensure seamless operations.
• Regularly present and communicate updates on global projects to leadership, providing progress reports and actionable insights.
  
  

Compliance Management

• Ensure all marketplace documentation requirements are met and maintained in compliance with regulations.
• Organize internal files and records for quick access and streamlined operational efficiency.
  
  

Marketing Materials Request

• Coordinate with HC and AROMA teams to request marketing assets, including:
• Copy for product listings.
• Product images.
• Product videos.
  

Onboarding for New Accounts, Marketplaces, and Tools

• Lead the onboarding process for new marketplace accounts, tools, and platforms by collaborating with:
• Developers for technical integration.
• Accounting for financial considerations.
• Legal for document submissions, applications, and business registrations.
  

Multichannel Marketplace Management

• Oversee the onboarding of new marketplace accounts and manage all required product data.
• Collaborate with Marketing and Creative teams to secure product copy, business copy, and photo/video assets.
• Maintain and update business compliance documents (e.g., EID, W9).
• Manage and organize business data efficiently.
• Design creative assets that comply with marketplace guidelines and maintain brand alignment, ensuring standards for platforms like Amazon are met.
  
  

Existing US Marketplaces

• Optimize and manage operations for existing marketplaces in the US, including:
• Amazon, Walmart.com, Target , eBay, Wayfair, Gilt, and soon Costco.com and others.
  

Requirements

• Expertise in Microsoft Office Suite, including Excel, Word, PowerPoint, and other related software.
• Excellent verbal and written communication skills to effectively collaborate with internal teams and external agencies.
• Strong multitasking abilities with the capacity to prioritize and meet tight deadlines.
• Experience working with online marketplaces, especially Amazon
  
  

Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:

• Health coverage, including dental and vision insurance
• Life insurance
• PTO
• 401K
• Employee discount on our products and services.
• Fun and exciting company events.
  
  

Our organization is an equal opportunity employer and does not discriminate against any candidate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.