Funeral Home and Coroner Liaison

Department: Tissue

Reports To: Director of Tissue Recovery

FLSA Status: Exempt

Direct Reports: None

Safety Sensitive Position

OSHA Risk Category: 1

Job Summary/Scope

The relationships between funeral homes, coroners, and medical examiners (MEs) are essential to maximizing donation opportunities. Building a culture of donation through education, outreach, and collaboration is essential to advancing our donation. The Funeral Home & Coroner Liaison (FHCL) must build and leverage relationships to increase organ, tissue, and eye referrals. This role resolves complex issues impeding donation opportunities through problem-solving, negotiating, and leveraging relationships.

This role is responsible for developing and implementing professional education programs for Medical Examiners (ME)/Coroners and funeral home entities serviced by Arkansas Regional Organ Recovery Agency (ARORA). Duties include meeting with funeral directors, ME/Coroners, and key personnel to develop an understanding of the flow of decision-making and the importance of collaboration within the organization as it relates to donor activity. Services provided by the role include data analysis implementing marketing strategies with key partners, guiding funeral home personnel in the development and implementation of policies and procedures related to donation, providing donor education and awareness programs to ME/Coroners and funeral homes, conducting donor and/or referral follow-up conferences and meetings, and evaluation of missed donation opportunities.

Essential Functions

• Exercises discretion and has the authority to formulate, affect, interpret, or implement management policies or operating practices related to development strategies with funeral homes, ME/Coroners.
• Responsible for strategic assignments with respect to programs aimed at development and outreach for the mission of ARORA with donation partners.
• Designs and implements a unique strategic plan per regulatory standards and education programs (examples include: targeted in-services and annual professional education) that will optimize organ, tissue, and eye donation.
• Regularly conducts on-site visits to funeral homesand ME/Coroner agencies as scheduled.
• Utilizes judgment to adapt strategic plans for unique situations and constituency relating to ME/Coroner, funeral home and eye tissue, and organ donation. This includes developing strategies based on an individualized assessment and analysis of data and records.
• Responsible for reviewing records and determining if ME/Coroner and funeral homes are following operating procedures and/or are not optimizing donor potential.
• Analyze and verify monthly reporting data to formulate preventative/corrective action plans and strategies to help the funeral home improve communication and processes for donor activity on behalf of ARORA.
• Conducts medical record reviews in compliance with regulatory standards and ARORA SOPs.
• Update internal information systems with missed opportunities and corrective action plans.
• Communicate the outcome for organ/tissue/eye donors to the ME/Coroner and funeral home personnel involved.
• Responds to referrals, rounding, case activity, etc. at designated or directed location.
• Facilitate After Action Review meetings with key funeral home personnel and ME/Coroner.
• Collaborates with ARORA staff and funeral home personnel during referral and case activity to ensure an environment that maximizes donation potential.
• Reports to ME/Coroner and funeral home director to help with conflict resolution and create cohesive donation experience.
• Communicate with ME/Coroner regarding their role in the donation process.
• Address any donation-related issues/concerns involving law enforcement.
• Guide process improvement plans related to law enforcement agencies.
• Works autonomously, setting their own schedule of activities and capable of interacting effectively with key personnel and the general public.
• Serves as ARORA super user for MDI log.
• Responsible for responding to issues with funeral homes, coroners, and medical examiners 24/7 when a loss of donation opportunity is possible via a company-provided phone.

Secondary Functions

1. Promote organ, tissue, and eye donation by providing internal and external training within assigned facilities; this may include special events.

2. Increase donor referrals from non-hospital sources.

Organizational Expectations

• Maintains regular and punctual attendance at assigned work location.
• Accurately document timekeeping records.
• Completes and maintains appropriate documentation in a timely and thorough manner including activities. Examples include: training documentation, mileage, expenses, electronic schedule of AROAR events, and other forms.
• Proofs work for accuracy and completeness.
• Exhibits and models ARORA’s conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions, both internal and external to ARORA.
• Utilize the ARORA strategic anchors: Creating a Culture of Donation, Financially Sound, Quality, and Diversity, Equity, Inclusion, and Belonging (DEIB) during work activities and in the decision-making process.
• Attendance at staff meetings, training programs, and/or in-services meetings, as required.
• Demonstrates professional appearance, behavior and standards in all business dealings and interactions.
• Demonstrates professional conduct and behavior reflective of ARORA’s respect, honor, admiration, and reverence for the donor and donor family.
• Fosters effective relationships with client representatives.
• With the approval of the division Director, serves on national committees.
• Performs other duties as assigned.

Potential Risk Factors:

• While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position. The ARORA Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job. If you need additional training or resources, please see your supervisor or the ARORA Safety Officer.
• : see Analysis of Work Demands section of this job description.
• : Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted.
• : You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.

Work Environment

• Works in various locations, including normal office environment, hospital, and other locations as essential and secondary functions necessitates.
• Frequent travel is required by personal vehicle to fulfill the duties and responsibilities of the position.
• Required to carry a cellular telephone for business purposes.
• Non-smoking office.

Work Hours

Extensive travel, some overnight. Forty-hour workweek with occasional weekends, holidays, or evenings. Responsible for response to issues with funeral home, coroner, and medical examiners 24/7 when loss of donation opportunity is possible via company provided phone.

Minimum Job Requirements

• Baccalaureate degree in a related field such as Mortuary science degree, or two years relevant experience as a Trade Embalmer, Funeral Director, Coroner, or Autopsy Technician.
• Maintain a valid driver’s license, reliable automobile, and proof of automobile insurance.
• Must maintain required vaccination and/or health screenings to minimize the potential for disease transmission.
• Proficiency in public speaking before a variety of audiences.
• Intermediate computer skills.
• Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.
• Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
• Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.

Security Requirements

This position is responsible for acquiring and managing confidential records and ensuring that information is protected according to the recognized standards, regulations, and standards for maintaining patient records.

Job Type: Full-time

Pay: $56,300.00 - $69,850.00 per year

Schedule:

• Holidays
• Weekends as needed

Ability to Commute:

• Little Rock, AR 72205 (Required)

Ability to Relocate:

• Little Rock, AR 72205: Relocate before starting work (Required)

Work Location: In person

Salary : $56,300 - $69,850