What are the responsibilities and job description for the Guest Service Agent position at ARP Hospitality?
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Guest Service Agent, you will play a crucial role in enhancing the guest experience through effective communication and problem-solving skills.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the front desk operations, including check-in and check-out processes.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Utilize phone systems to manage reservations and provide information about hotel services.
- Maintain accurate records of guest interactions and transactions.
- Assist in coordinating guest services, including room assignments and special requests.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold hotel standards of hospitality management and guest relations.
Experience
- Previous experience in hospitality or hotel management is preferred.
- Strong knowledge of guest services and front desk operations.
- Proficiency in phone etiquette and handling phone systems effectively.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent interpersonal skills with a focus on guest satisfaction.
- Ability to work flexible hours, including weekends and holidays.
Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Chesapeake, VA 23320 (Required)
Ability to Relocate:
- Chesapeake, VA 23320: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18
