What are the responsibilities and job description for the Help Desk Support Agent position at Arqai?
Help Desk Support Agent
Arqai LLC
Fort Myers, FL
$26.00 - $32.00 an hour, Full-time
Overview: This is an exciting opportunity to join Arqai LLC, a privately-owned collection of four innovative smart home companies based in Florida. We are currently seeking a Technical Support Agent in our Fort Myers office, for our Uxari brand, specializing in intelligent products and cloud-based services.
As a Help Desk Support Agent, you will provide Tier 3/Tier 4 technical support, analyzing and troubleshooting customer issues related to Smart Home systems, including security systems, networking, lighting control, and Audio/Visual products, to ensure seamless operation and exceptional customer service.
You will guide customers through troubleshooting, accurately document issues and resolutions, and report recurring problems to management to aid in the development of efficient troubleshooting guides and case studies for quicker resolution.
The Ideal Candidate Will Have:
- Have 2 years of technical support experience with a strong focus on providing high-touch customer service
- Have proven experience with wired and wireless security systems and low-voltage systems
- Be detail-oriented and highly organized
- Have CRM experience (Salesforce preferred)
- Experience with Alarm.com and Control4 is a plus
Compensation: $26.00 - $32.00 an hour (Commensurate Upon Experience)
Benefits:
- Health, dental, vision insurance, and Employee Assistance Programs (EAP)
- 401(k) and paid time off (including vacation pay)
- Paid holidays
- And much more!
Additional Requirements:
Candidates:
Must pass a background check and drug screen.
Must NOT have a criminal record history
Arqai LLC is an Equal Opportunity Employer and Drug-Free Workplace.
www.arqai.com
Why Choose Us?
We’re Arqai, a privately owned and operated collection of companies that installs and provides cloud-based services for intelligent products in homes and businesses throughout Florida. We empower our customers to have a connected experience with their properties.
Arqai provides a dynamic and fulfilling environment where you can advance your career and reach your goals. We believe in thinking big, excelling in everything we do, and keeping our commitments. We'd love to hear from you if you're ready to make a difference!
Job Type: Full-time
Pay: $26.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Every weekend
Experience:
- Alarm.com: 1 year (Preferred)
- Control4: 1 year (Preferred)
- Help desk: 2 years (Required)
- Salesforce: 2 years (Preferred)
Work Location: In person
Salary : $26 - $32
