Bilingual Engagement Specialist

Position: Bilingual Engagement Specialist

Location: Phoenix, AZ

Pay: $21 to $24/hour

Experience:

• Minimum of two years of related experience in a fast-paced, multi-tasking environment.
• Management and/or supervisory experience.
  
  

Type: Full-time; Direct Hire

Schedule: Monday - Friday

HB Staffing is seeking a Bilingual Engagement Specialist to join a growing and dynamic team!

Job Description:

• Serve as the primary point of contact for associates after onboarding, proactively identifying and resolving challenges, driving employee engagement with the brand, and ensuring issues are resolved to completion.
• Manage and maintain accurate documentation of communication touchpoints with deployed associates and clients.
• Collect, monitor, and address employee and client feedback with urgency and responsiveness.
• Ensure employees are fully prepared and set up for success in their assignments, including providing directions, first-day check-in procedures, setting expectations, and assisting with timekeeping and direct deposit setup.
• Monitor and evaluate employee performance using quantitative feedback. Provide coaching, support professional development, and recommend training opportunities to enhance skills and knowledge.
• Address performance concerns and any arising issues promptly. Determine and implement the appropriate course of action, such as performance management, reassignment, or termination when necessary.
• Collaborate with internal colleagues to anticipate future needs and position talent accordingly.
• Recognize and reward associates for positive behaviors, including consistent attendance, positive client feedback, and milestone achievements.
• Support payroll processes by resolving timesheet discrepancies and capturing any missing timesheets.
• Other duties as assigned.
  
  

Position Requirements:

• Bilingual in Spanish.
• Must have a valid driver's license.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational skills with the ability to manage multiple concurrent touchpoints simultaneously.
• Excellent communication skills, adept at engaging with diverse audiences and providing constructive feedback.
• Action-oriented and self-motivated while maintaining adherence to company policy.
• Proven ability to build rapport and establish positive, meaningful connections with clients and employees.
  
  

HB Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.