Front Desk Manager | ARRIVE Austin

FRONT DESK MANAGER | ARRIVE AUSTIN

POSITION PROFILE 

We're looking for a Front Desk Manager with a collaborative spirit to support our Hotel General Manager. The ideal candidate will be prepared to oversee and manage an array of departments, including Front Desk, Housekeeping, Food and Beverage, Property Maintenance, and overnight agents to maintain trusty service for our guests and a positive and productive environment for our team. In addition to team management and development, our Front Desk Manager will be tasked with maintaining our brand standards in terms of overall cleanliness, presentation, and hospitality. This position reports directly to our General Manager and may take over responsibilities as a manager on duty for special projects and as needed to assist other departments and ensure a smooth, welcoming operation.

ABOUT ARRIVE AUSTIN 

Located in the heart of East Austin, ARRIVE Austin is the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at ARRIVE Austin!

THE TASK AT HAND

• Assist with managing all operational functions of the hotel. 
• Hold regularly scheduled meetings with all team members. 
• Ensure full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards. 
• Assist with all key property issues including customer service 
• Handle complaints and oversee service recovery procedures. 
• Ensure all decisions are made in the best interest of the hotels and management. 
• Liaise with GM in developing and implementing improvement actions and carry out cost savings. 
• Assist in the procurement of operating supplies and equipment. 
• Assist with managing third-party vendor relationships for essential equipment and services. 
• Assist with training key team members. 
• Coordinating with team members for all activities and functions. 
• Arranging the weekly team member schedule. 
• Assist with supervising all on-property team members while on shift. 
• Be accountable for responsibilities of team members and take ownership of guest complaints. 
• Provide effect leadership for team members. 
• Respond to audits to ensure continual improvement is achieved. 
• Other duties as assigned.  

WHAT WE'RE LOOKING FOR

• Must be able to work a flexible schedule and shifts, including weekends and holidays. 
• Minimum one-year supervisory experience in a luxury, lifestyle, or boutique hotel setting. 
• Previous experience with Opera or similar property management system.  
• Must have good verbal and written communication skills. 
• Must be able to speak and communicate clearly and concisely in English. 
• Must use good judgement. 
• Must work as a team and drive results. 
• Must be an organized individual with excellent prioritization skills. 
• Must be able to work well in a fast-paced environment. 
• Must have good work ethic. 
• Must display a positive attitude.  
• Ability to carry up to 40lbs. 
• Ability to walk, stand and bend continuously throughout the day. 
• Must be able to stand for long periods of time 

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.