What are the responsibilities and job description for the Customer Service Representative position at Arrow Automotive?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service.
Responsibilities
- Respond promptly to customer inquiries via phone, email or text.
- Provide accurate information regarding services and updates.
- Handle customer complaints with empathy and resolve issues efficiently.
- Perform data entry tasks accurately to maintain records.
- Utilize computer systems effectively to manage customer interactions.
- Maintain phone etiquette while ensuring a positive experience for each caller.
- Process cash handling transactions accurately when required.
- Collaborate with team members to improve service processes and enhance customer experience.
Requirements
- Excellent communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient in data entry with attention to detail.
- Familiarity with computerized systems and software applications.
- Previous experience in customer service or related fields is preferred.
- Strong phone etiquette and professionalism in all communications.
- A positive attitude and willingness to learn in a fast-paced environment.
Join us in creating memorable experiences for our customers while developing your career in a supportive environment!
Job Type: Full-time
Pay: $14.50 - $16.50 per hour
Shift:
- Day shift
People with a criminal record are encouraged to apply
Ability to Commute:
- Tucson, AZ 85730 (Required)
Ability to Relocate:
- Tucson, AZ 85730: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17