What are the responsibilities and job description for the Teller - Wilton Square position at Arrow Bank NA?
Job Description
Job Description
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Wilton Square team as :
Teller
This opportunity may be perfect for you if you have experience in :
Relationship Building
Cash Handling
Customer Service
ABOUT THE POSITION
Tellers serve a vital function in banking by handling a multi-faceted role which includes processing customer transactions, responding to inquiries, and assisting staff and supervisors with the daily operations of the branch. This client-facing position is key to creating a quality customer experience which is highlighted by accurate and timely handling of transactions, extreme attention to safeguarding customers information and detecting / preventing fraud.
Responsibilities
Provide consistent, outstanding customer service by anticipating and reacting to customer needs; build and maintain customer relations.
Process transactions accurately and efficiently; follow proper cash handling procedures.
Identify and pursue opportunities to help customers through appropriate product / service recommendations; support sales efforts of Company through active participation in cross-sell / referral program.
Answer account and banking related questions (i.e., interest rates, service charges, account histories, etc.) while complying with disclosure requirements, regulations, and consumer privacy policies.
Adhere to company policies, procedures, and requirement to prevent and detect fraud, maintain branch safety and security standards, and protect customer and Company resources; identify counterfeit currency and monetary instruments.
Balance cash drawer and adhere to established cash limits.
Maintain up-to-date knowledge of and adhere to applicable federal regulations, Company policies, and procedures. Complete all required training in timely manner.
What you will need to thrive in this role :
In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having :
Education / Certifications :
High School Diploma or equivalent required
2 years of experience in customer service, cash handling, or retail sales preferred
Skills / Knowledge :
Strong communication skills, both written and verbal; comfortable communicating with customers, team members, and management
Quality customer service skills; friendly, helpful attitude and patient attentiveness
Ability to remain detail-oriented while following procedures and providing good customer experience
Demonstrated ability to complete multiple tasks while staying aware of surroundings
Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity
Skilled in Microsoft Office Suite (Word, Excel and Outlook); ability to learn banking related software
Other :
Must be able to travel to various branches as needed
Will work rotating Saturday schedule
Physical Demands :
Must be able to lift up to 15 lbs. at times
Will need to stand for long periods of time
Repetitive use of telephone, computer, computer mouse, and keyboard
What we will bring to the table :
We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring :
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including : 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.
The salary range for this position is $17.00 - $20.00 per hour commensurate with experience and education.
Additional compensation may be earned through the Company’s annual bonus and incentive programs, subject to individual and company performance.
Salary : $17 - $20
