Position:

Customer Success Representative

Job Description:

What You’ll Be Doing:

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles renewals, relationship development, training, and upsells, leveraging solutions, services, and new offerings.
• Responsible for meeting/exceeding assigned renewal rate and retention targets. Tracks non-renewal, pending, and lost renewals including reasons for cancelation.
• Clearly understands all product offering, subscription and renewal licensing models. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year. Travel required less than 25% of the time.

What We Are Looking For:

• 4 year degree and 2–4 years of related experience; or equivalent work experience.
• Experience in customer support, education, or similar roles required.
• Experience and knowledge of SaaS industry preferred.
• Experience in distribution industry preferred.

Work Arrangement:

• If Colorado, Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
• Any other state, Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.

What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

$24.21 - $29.59

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-MA-Massachusetts (Remote Employees)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.