What are the responsibilities and job description for the Inside Sales and Customer Experience Agent position at Arrow Exterminators?
About This Role:
The Inside Sales and Customer Care Agent is an essential member of our team, playing a key role in driving revenue growth and delivering exceptional customer experiences.
Main Responsibilities:
- Engage with existing and former customers to sell additional services and retain business.
- Provide top-notch customer support through phone calls, emails, and online chats.
- Work collaboratively with other teams to meet business objectives and improve processes.
- Manage customer relationships, identify opportunities for growth, and develop strategies to increase revenue.
- Stay up-to-date on industry trends, best practices, and company policies to deliver expert advice and solutions.
What You Will Need:
- Previous customer-facing experience and a passion for delivering exceptional service.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Proficiency in Microsoft Office, CRM software, and other tools used in the industry.
- Able to work in a fast-paced environment and adapt to changing priorities.
