What are the responsibilities and job description for the IT Support Analyst position at Arrow Search Partners?
About The Company
Our client is a private investment firm providing capital for long-term growth and acquisitions for businesses in the healthcare, industrial, and commercial industries. The IT Support Analyst will provide Tier 1 end-user support for the firm.
Responsibilities
$60,000-$75,000
Our client is a private investment firm providing capital for long-term growth and acquisitions for businesses in the healthcare, industrial, and commercial industries. The IT Support Analyst will provide Tier 1 end-user support for the firm.
Responsibilities
- Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding
- Physical setup of workstations, laptops, and smartphones
- Manage end-user software & hardware inventory for company offices
- Set-up and provide user support for our video conferencing rooms and systems
- Track all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system
- Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory
- Bachelor’s degree in related field
- 1-3 years of IT support experience
- Experience with Active Directory, machine access changes, and various authorization controls
- Experience creating, using, and updating scripts
- Experience with RMM solutions
- Experience with ticketing systems
$60,000-$75,000
Salary : $60,000 - $75,000
