What are the responsibilities and job description for the Service Desk Technician position at Arrow Search Partners?
About The Company
Our client is large financial services firm seeking a Service Desk Technician who will be responsible for troubleshooting day to day issues for uders at the firm.
Responsibilities
$65,000-$70,000
Our client is large financial services firm seeking a Service Desk Technician who will be responsible for troubleshooting day to day issues for uders at the firm.
Responsibilities
- Provide Level 1 & 2 technical support for users of desktop hardware and software onsite and over the phone
- Implement new and existing hardware; installing, configuring, moving and maintaining hardware and software, ensuring remote user connectivity and addressing any problems that may arise pertaining to the functionality of end users
- Provide all PC hardware and software updates and upgrades
- Answer a high volume of calls, keeping up with emails and maintaining a rapid response rate according to agreed standards
- Establish and maintain the security of the firms Windows environment, adhere to policies, procedures and industry best practices
- Maintain detailed and accurate records of requests/incidents, problems and resolutions, building an ever growing knowledge base
- Day-to-day support of all Windows based products for desktops and laptops
- Monitor and implement all Microsoft patch releases on desktops and laptop PCs
- Bachelor’s degree required
- 2-3 years of relevant experience as an IT support technician
- Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
- Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, and telephony environments
- Proficiency in troubleshooting desktop computer issue for both hardware and software
- Skilled in Active Directory or similar ticketing systems
- Ability to manage a work queue in a ticketing system Illustrative
- Customer service skills with strong expertise in assisting users in a timely & professional manner
$65,000-$70,000
Salary : $65,000 - $70,000
