Kansas City Regional Memory Care Coordinator (Full Time)

Company Philosophy

Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountabilities

• Be a “Cultural Shepherd.” Assist with training and guide Memory Care Directors to reflect Arrow core values and ensure compassionate, exceptional service to residents.
• Be a “Program Architect.” Assist with design and implementation of Memory Care programs and services to promote and maintain the highest practicable level of physical, social, and psychological wellbeing for residents living with dementia diagnoses.
• Keep “Top of Line Top of Mind.” Help Memory Care Directors understand and work toward occupancy and revenue goals to ensure community’s success.
• Be a “Master of Quality Assurance.” Assist with reviewing and auditing all facets of the Memory Care department with the Wellness department to ensure company and regulatory compliance.

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Assist with collaborating with community and home office leadership team to ensure effective and ongoing education and training, including execution of onboarding processes as well as evaluation and recording of individual and Memory Care team performance, provide coaching and counseling, and make appropriate developmental or performance recommendations.
• Assist in collaborating with home office and community Wellness leadership to organize clinical data to identify and explain major trends, identify underlying issues, and generate action plans to achieve community and company goals.
• Keep abreast of dementia care trends and regulatory requirements through active participation in local and state associations, attending courses and reviewing industry publications.
• Assist in providing regular reports and updates to company leadership team, Regional Operations, and community leadership team on a timely basis.
• Provide regular communication and feedback regarding community work.

Requirements

• High school diploma or general education degree.
• Degree in a related field preferred.
• Minimum of one dementia-related certification.
• Minimum of two years’ experience and knowledge of theories and practices related to the care of persons living with dementia or in a related field with transferable knowledge and skills. Preference will be given to candidates with leadership experience as a director in a specialized dementia program.
• One year’s experience as a Lead Memory Care Director is preferred.
• Ability to direct the work of others and to provide the necessary leadership for measurable growth and satisfaction in performing the work.
• Be of good character and a continuing reputation of personal integrity.
• Must be willing to travel regularly and work onsite for extended periods.
• Possesses clear verbal and written communication skills
• Professional in appearance and conduct.
• Must be criminally cleared.
• Be in good health and physically and mentally capable of performing assigned tasks. Good physical health and free from tuberculosis. Must have a health screening performed by a physician not more than thirty (30) days prior to or seven (7) days following employment.
• Must have dependable transportation and be able to work varying hours as needed.

Physical Requirements

While performing the duties of this job, the employee is regularly required to communicate in person and through written correspondence. This position is sedentary, requiring sitting at a desk between six and eight hours a day in an indoor, office setting. The position also requires standing, walking, bending, kneeling, and stooping for brief periods of time. Employee may need to retrieve items from storage, including overhead bins or cabinets. The employee must be able to lift and/or move items up to 25 pounds.