Project Manager (Restoration Construction)

Arrow Service Team continues to grow and we are looking for a talented individual to fill the full-time role of Project Manager.

We are excited to be hiring for a new Project Manager to add to our talented and knowledgeable team! This is a full-time position, typically working 7:00 am - 5:00 pm Monday through Friday. Longer hours and some flexibility in hours may be needed dependent upon business needs. Project Managers are also on a rotating on-call schedule to handle after hour emergencies.

Working at Arrow means helping people through some of the most challenging situations of their lives. What makes this position unique is that it entails restoring a property to its pre-state/pre-loss look rather than new property construction. Every day is an opportunity to advance your skills, gain valuable experience, and make a positive impact. Our team is committed to doing the right thing and doing whatever it takes to help people rebuild after disasters strike. Our team members are not only dedicated to our mission, they're also valued, honest, well-trained, and skilled in a variety of areas. They are dedicated to sharing knowledge and being part of a strong team environment. It is through our dedication to our customers, as well as our employees, that we are able to deliver top-notch restoration services.

Are you someone who can work well with others, self-manage, become a significant contributor to the team, and take care of the customers in your care? Are you motivated, have a positive can-do attitude and an amazing work ethic? Do you have an existing track record of demonstrating success in the areas of construction knowledge, customer satisfaction, communication, documentation, scheduling, and sub-contractor management? If so, this is the position for you!

Job Summary

The Project Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute reconstruction projects that result from losses due to water, fire, mold, and other disasters. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, our claims department, and our field staff who are involved in the process.

Primary Roles and Responsibilities

1. Project Initiation

 -Evaluate and sell projects/services.

 -Educate customers on process.

2. Project Planning

 -Identify and document project scope of work.

 -Review estimates.

 -Obtain customer and client agreement on scope and estimate.

3. Project Execution

 -Create project schedule and timeline.

  -Utilize internal staff, subcontractors, and resource providers.

4. Staff Management

 -Manage and schedule employees throughout the reconstruction process.

 -Communicate work orders with team members.

5. Customer Satisfaction

 -Be responsible for customer service, communication, and management of the project start to finish.

Necessary Experience and Skill Sets (strong combination preferred, but willing to train the right person) 

• Experience in restoration and/or construction and/or homebuilding processes
• Strong knowledge of residential construction
• Superb customer service track record
• Effective sales skills
• Effective written and oral communication
  
• Fluency/comfort with current technology

Formal Education/Training

• High school diploma/GED
  

Job Type:

• Full-time, Salaried

Schedule:

• Monday through Friday

Base Pay:

• Starting at $55,000 - $65,000 annually, but depends on experience

Additional Pay Incentives:

• Annual performance bonus (must meet eligibility)
• Quarterly profit sharing (once eligible)
• On-call bonus pay
• 90-day review (eligible for wage adjustment if applicable)

Benefits:

• Health Insurance
• Paid Time Off
• 6 Paid Company Observed Holidays
• Health Insurance
  
• Dental insurance
• Vision insurance
• 401(k) Matching
  

Perks:

• Assigned company (issued if/when available). May be used to get back and forth from home to work. Onsite fuel.
• Assigned company phone (issued if/when available)

License/Certification:

• Driver's License (Required)

Work Location: Office and at job locations

Arrow Service Team started as a small carpet cleaning company in 1979. Over the years, we have grown to over 70 employees and have expanded our services to include fire & water damage restoration, mold removal, trauma, and emergency board-ups. We also continue to clean residential and commercial carpets and HVAC and ductwork. Core family values make Arrow Service Team grow year after year. We pride ourselves in being a local family-owned company. We have a fully trained in-house team of disaster restoration specialists, including water mitigation techs, fire restoration techs, finish carpenters, flooring installers, painters, and carpet and HVAC technicians. With a quality staff, it is easy to understand why we keep expanding our team and reach as the top restoration company in Bismarck-Mandan and surrounding communities.

To learn more, please visit our website at www.arrowserviceteam.com.

Arrow Service Team is committed to providing a safe, healthy, and productive work environment. Consistent with this commitment, it is the intent of the Company to maintain a drug and alcohol-free workplace.

Arrow Service Team provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salary : $55,000 - $65,000