What are the responsibilities and job description for the Customer Service Representative position at Arrow Termite & Pest Control?
Position Summary:
The customer service representative’s primary role is to serve customers by providing scheduling, service description, resolving service problems and questions, open and maintain customer account and billing information, recommend potential additional products, complete collections transactions, run reports regarding services and analyze data, and complete other assigned customer related tasks as assigned by the supervisor. It is a requirement that the customer service representative provide initial, ongoing and one-time scheduling for any termite and/or pest controls service including quarterly pest control, termite renewals, termite baiting, rodent monitoring or any other service the customer may need.
Licenses / Certifications: High School Diploma or GED
Key Performance Functions:
Operating with a “one company” mindset and interact effectively with employees and customers across the organization to achieve results. This is a team and no one duty falls on one specific scheduler.
− Work to schedule the current month’s renewals or pest control on technicians.
− Evaluate all accounts not done on the previous day’s schedule and reschedule those appointments.
− Make any necessary notes in customer’s accounts that is pertinent to a problem or a concern.
− Communicate complaints with a field supervisor. Follow up with supervisor to make sure they spoke with the customer. It is your responsibility to make sure the customer has been taken care of.
− Complete schedules daily. A schedule is full when the technician has reached the daily production goal and/or has filled duration.
− Verify existing customer’s address, current phone number, email address and credit card information.
− Route all scheduled stops in the order that is most efficient for drive time.
− Answer incoming phone calls from potential customers and explain service or help get them scheduled.
-Quote and cross sell pest control and termite services.
− Take payment information over the phone and process payments according to policy and procedure
− Assist with any other projects assigned from a manager/owner/branch manager
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
- Office: 1 year (Required)
- Call center: 1 year (Required)
Work Location: In person
Salary : $13 - $14
