Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive experience. You will handle inquiries, resolve issues, and assist customers with their needs in a professional manner. A strong focus on client satisfaction and effective communication is essential for success in this position.

Duties

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints and resolve issues with empathy and efficiency.
• Perform data entry tasks to maintain accurate customer records and documentation.
• Conduct outbound calls to follow up on customer inquiries or promote services.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain a thorough understanding of company policies, procedures, and product offerings.

Skills
*

• Experience in a call center environment is preferred.
• Bilingual or multilingual skills are a plus, enhancing communication with diverse clients.
• Sales experience is beneficial for promoting products and services effectively.
• Proficient in office software applicatio
• Strong client services orientation with the ability to build rapport with customers.ns for data entry and record management.
• Excellent phone etiquette to ensure professional interactions with customers.
• Ability to handle cash transactions accurately when required.
• Strong problem-solving skills and the ability to think critically under pressure.

Join our team as a Customer Service Representative and contribute to creating memorable experiences for our clients!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $17 - $20