Parts Advisor Front Counter

Description

The Parts Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. Presents a friendly, professional greeting to customers and helps identify, order, and fulfill automotive parts needs. This individual is responsible for helping to maintain an organized and accurate parts inventory by maintaining perpetual inventories, specifying accurately and processing vendor invoices. 

The Parts Advisor is supervised by the Parts Director. 

Essential Functions and Duties

· Primary focus on Internet order processing, communications as well as Front Counter assistance. 

· Communicate effectively with customers and vendors via phone, in-person, or email.

· Assist customers by answering questions, checking stock availability, and taking parts orders in a quick, friendly and professional manner.

· Maintain clean and professional appearance of counter, work area and stockroom.

· Interact with Service Team to coordinate parts for vehicle repair and service.

· Order parts from suppliers based on service department and customer requests.

· Create accurate invoices in CDK.

· Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.

· Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.

· Specifies parts accurately. 

· Takes inventory, maintains records of goods received and keeps perpetual inventory controls.

· Receive payment or obtain credit authorization

· Process core returns, parts warranties and parts returns as necessary.

· Answer telephone and greet customers in a timely, friendly and professional manner.

· Constructively communicate with other dealership personnel as required to satisfy customer needs.

· Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers. 

· Maintain personal grooming, hygiene, and uniform standards according to departmental policies.  

· Arrive at work, take breaks, and depart work at the times designated by management.

· Attend meetings and trainings as scheduled.

· Ensure that work areas and customer waiting areas are kept clean.

PERFORMANCE MEASUREMENTS  

· Net Promoter Score (NPS)   

· All special orders 

· Open invoices 

· Parts Sales 

Parts Gross Profit 

Requirements

Additional Knowledge, Skills and Abilities:

· Customer Service Orientation – actively looking for ways to serve our customers.

· Active Listening – give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times.

· Speaking – communicate information effectively when talking to others

· Time Management – managing one’s own time

· Mathematics – calculations of inventory, payments and invoices.

· Knowledge of automotive parts

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

· Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds, safe driving based on current conditions and applicable laws.

Working Conditions: Moderate to loud noise and exposure to outdoor weather conditions 

MINIMUM Hiring Requirements

· High school graduate or equivalent.

· 18 years or older

· Possess an acceptable driving record and valid driver’s license in state of residence

· A criminal history background check will be conducted prior to beginning employment 

· Clear pre-employment drug screen

Parts Department Code of ethics