Program Manager, Sr

Summary:  Join the Arrowhead Team! We help innovators, entrepreneurs, and small businesses at any stage start and grow through our services, resources, expertise, and connections. We are also the technology transfer and commercialization arm of NMSU, working with campus inventors and innovators to protect their work and ensure it reaches the broadest possible markets. This Santa Fe based position works with people across the state, providing advice, mentorship, education, and hands-on experiences to pioneer new technologies, businesses, and partnerships and is also deeply engaged with our on-campus community.

Classification Summary:

Under indirect supervision, oversees a large, integrated program consisting of a set of interconnected activities, and a group of associated, separately funded programs. Implements workscope, establishes funding, provides program planning, budgeting, and administration, and develops related operational policies and procedures. The programs/projects administered are usually focused on an associated set of complementary objectives within an overall mission; may be scientific, research, services, and/or education oriented.

Classification Standard Duties:

Programs are usually self-funded and/or grant-funded from a major funding source or series of funding sources. Plans, develops, implements, and coordinates a university project(s) or program(s). Designs and implements systems to collect, maintain, and analyze data; generates interim progress reports, final reports, and other information related to project(s) or program(s). Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects changes required for improvement. Directs, manages, and oversees the daily administrative components of program(s)/project(s). Designs, establishes, and maintains staffing and an organizational structure to effectively accomplish the program/project function; Oversees the supervision of personnel which includes: work allocation, training, promotion and enforcement of internal procedures and controls and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Develops and manages annual budgets for the organization and performs periodic cost and productivity analyses. Plans and develops strategies for generating resources and revenues for the project; may prepare contract and grant proposals. Recommends, participates in the development of, and establishes policies and procedures; may serve on department/division/university planning and policy-making committees. May represent the university to various institutional divisions as well as externally entities. Provides expertise in a specialized field and often participates in local or statewide task forces. Performs miscellaneous job-related duties as assigned.

Required Education, Experience, Certification/License, Equivalency

Required Education:Bachelor's degree in a related field.; Required Experience:Five (5) years of professional experience related to the standard duties as outlined.; Equivalency:None; Required Certification/License:

Knowledge, Skills and Abilities

KNOWLEDGE:Knowledge of contracts and grants preparation and management. Knowledge of management principles and practices. Knowledge of financial/business analysis techniques.; SKILLS:Skill in the use of computers, preferably in a PC, Windows-based operating environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in budget preparation and fiscal management. Program planning and implementation skills. Skill in organizing resources and establishing priorities. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.; ABILITIES:Ability to develop and maintain recordkeeping systems and procedures. Ability to serve on task forces and/or committees. Ability to communicate effectively, both orally and in writing. Ability to gather data, compile information, and prepare reports. Ability to develop, plan, and implement short- and long-range goals. Ability to design and implement systems necessary to collect, maintain, and analyze data. Ability to make administrative/procedural decisions and judgments. Ability to identify and secure alternative funding/revenue sources.

Job Duties and Responsibilities

Arrowhead Center at New Mexico State University was created to be an engine for sustainable economic development. Arrowhead Center is seeking a Program Manager, Sr. to lead the Small Business Navigator Program in Santa Fe, NM. This role will oversee all operational aspects of the program, from strategic planning and stakeholder engagement to the implementation of impactful outreach and technical assistance initiatives. The ideal candidate will have a proven track record in program management, possess strong collaboration skills, and be able to adapt strategies based on community feedback and data-driven assessments. Responsibilities include developing entrepreneurial roadmaps, managing a hub-and-spoke model with local partners, administering micro-grant programs, and providing tailored support to foster a resilient and inclusive business community through the following activity:

• Lead operational aspects of the Small Business Navigator Program, managing resources, engaging stakeholders, and ensuring timely delivery of program goals. 

• Conduct quarterly assessments of program impact and adjust strategies based on data-driven decisions and community feedback. Prepare program reports highlighting achievements, challenges, and areas for improvement, and present these to stakeholders.

• Collaborate with the Santa Fe Economic Development Department (EDD) to research, design, and implement the SourceLink Entrepreneurial Roadmap.

• Develop and execute comprehensive outreach strategies targeting diverse and underrepresented groups in the Santa Fe entrepreneurial community. Recruit participants and ensure sustained engagement. Create multilingual and accessible outreach materials. 

• Assess participant needs and customize technical assistance programs, such as workshops, accelerator programs, and one-on-one mentoring sessions. Organize and deliver training content that addresses business planning, financial literacy, and marketing strategies.

• Organize mentorship and networking events, leveraging Arrowhead’s tested advisory model to support entrepreneurs. Identify and recruit additional professional service providers.

• Administer micro-grant programs efficiently, ensuring funds are distributed transparently and effectively. Maintain an efficient grant application and disbursement process, responding to the immediate needs of participants.

• Conduct quarterly evaluations to measure program effectiveness and implement improvements based on findings. Compile comprehensive annual reports to document program progress, adaptability, and responsiveness.

Performs other related duties as assigned.

Preferred Qualifications

Special Requirements of the Position

**This position will work in our Santa Fe office site**

Department Contact: Dana Catron, dderego@nmsu.edu, 575-646-7415

Contingent Upon Funding: Not Applicable

Bargaining Unit Eligibility: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).

Standard Work Schedule: Standard (M-F, 8-5)

If Not a Standard Work Schedule:

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.

Recruitment Summary

We are New Mexico’s land-grant institution and a comprehensive research university dedicated to teaching, research public service and outreach at all levels. NMSU is a welcoming community of talented faculty, staff and students who are working together to make a difference. We are a NASA Space Grant College, a Hispanic-serving institution (HSI), a minority-serving institution (MSI) and home to the first Honors College in New Mexico. We offer an accessible education that shapes bright futures. 

NMSU provides learning opportunities to a diverse population of students and community members at four campuses, Cooperative Extension offices located in each of New Mexico’s 33 counties, 12 research and science centers, and through distance education.

Special Instructions to Applicants

The electronic application is the *official* document that will be used to qualify applicants. Paper/email documents will not be accepted. Required documents must be attached to this application.

EEO Statement

NMSU is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. NMSU is an equal opportunity and affirmative action employer.