What are the responsibilities and job description for the Service Advisor/Writer position at Arrowhead Honda?
Working in our state of the art service department, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Job Types: Full-time, Contract
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $60,000
