Quality Assurance Specialist

Arrowhead Promotion and Fulfillment Co. Inc. is a leading promotional marketing services provider and a company recently recognized as MN Top 200 Workplaces. Arrowhead serves a variety of industries and companies including Consumer Package Goods, Pharmaceutical, Manufacturing, Automotive, Outdoor Products, Retailers and more. From Sweepstakes, Games and Contests to ongoing Loyalty Marketing Programs, we have solutions to meet and exceed our clients expectations.

Arrowhead Promotion is looking for a Quality Assurance (QA) Specialist to coordinate and complete the QA of promotions and programs that flow through the Order Processing department. This consists of carefully reviewing a queue of processed records for validation accuracy as well as for fraudulent program activity. The QA Specialist will also assist the Order Processing supervisor in the auditing and QA of new program set up. This role is to be completed in person and located in Grand Rapids, MN.

• Medical, Dental and Vision insurances within 30 days of hire.
• Time off including: Vacation, sick pay, personal holiday, 9 paid holidays.
• 401k eligibility 60 days of employment.
• Company paid life insurance, long term care and long term disability policies.

Essential Duties and Responsibilities:

• Review and complete records presented for QA in the dedicated QA queue daily.
• Participate in weekly order processing meetings, record key points and action items.
• Review and audit qualifying questions for commingled and standalone offers.
• Perform QA on program setups within Digital Workflow tools, addressing corrections through necessary work orders.
• QA newly active promotions by monitoring the first batch progression from pending status through completion in qualification and indexing.
• Collaborate with the Assistant Supervisor to identify and address any anomalies in the validation and QA processes.
• Identify and document fraudulent or suspicious promotional activity, and present findings to the department supervisor, and Fraud Mitigation team.
• Write work orders, process documentations, and work instruction
• Attend and communicate updates at internal weekly status meetings that are held remote and in-person

Skills/Qualifications:

• Must demonstrate competent business writing and verbal communication skills.
• Ability to take astute and timely meeting notes
• Adept at Microsoft Outlook including organization of many/multiple folders for received and sent messages, ability to easily find and present historical messages.
• Adept at Microsoft Excel for creating tracking reports.
• Ability to effectively use Microsoft File Explorer including folder management, creation and integrity protection.
• Must be able to multi-task and manage multiple processes and responsibilities.
• Must be able to understand and respond to varying levels of urgency.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals.
• Ability to solve practical problems and deal effectively within a variety of situations.
• Ability to learn and understand processing rules, terms and conditions, and legalities of rebate and promotional industry
• Demonstrate acute organizational skills.

Education/Experience:

• 2 year degree or equivalent work experience in related field.
• Must be proficient in the use of Word and Excel.
• Must be proficient in the use of Internet, APF Proprietary systems, and Microsoft Outlook e-mail.
• Previous experience in promotional services or a related field is highly preferred.

Physical demands and work environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of the job, the employee is regularly required to sit. The employee will occasionally be required to lift and move objects under 10 pounds.
• The noise level in the work environment is generally quiet and may include shared workspace.
• The work hours are between 8:00 AM – 4:30 PM Monday- Friday and primarily take place in office, with remote opportunities on an as needed basis.

Arrowhead Promotion and Fulfillment Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.