What are the responsibilities and job description for the IT Support Specialist position at Arrowleaf?
About us:
When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.
Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.
Vision: We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.
Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf.
- Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
- Works effectively within a team structure.
- Effectively implement and provide support for business-class hardware/software.
- Work within a ticketing system and maintain a ticket queue.
- Maintain up-to-date records of work performed on trouble tickets.
- Maintain a high level of customer satisfaction.
- Communicate effectively with users to provide updates on trouble tickets.
- Maintain appropriate industry skills and certifications.
- Professional & upward mobility opportunities
- A family-oriented atmosphere
- Health wellbeing stipend ($200 per fiscal year)
- Dental, vision and health available after 1st day of the month after 60 calendar days of employment
- $50,000 life insurance policy
- Travel reimbursement
- Up to 368 hours of paid time off just within your first year of employment! Includes 13 paid holidays, personal days, sick days, bereavement leave, 12 vacation days (6 month probation period), and volunteer paid time.
- Additional opportunities for compensation are available above starting salary!
Questions? visit myarrowleaf.org/employment to learn more!
Arrowleaf is dedicated to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.
Arrowleaf is firmly committed to Equal Employment Opportunity (“EEO”) and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person’s actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benefits.
Salary : $200
