What are the responsibilities and job description for the Plumbing Service Manager - San Jose, CA position at ARS-Rescue Rooter?
Job Description
Job Description
Overview
We have an exciting career opportunity for an ambitious, team-oriented professional who is interested in joining our team as a Plumbing Service Manager. As the Plumbing Service Manager, you will be responsible for the training, development, scheduling, and supervision of technicians to effectively provide commercial and / or residential plumbing service, repair, and installation for customers.
We offer
110,000 - $120,000 base salary
Annual bonus opportunity
Company Vehicle with Fuel Card
Employee provided cell phone & laptop
Comprehensive benefits package including medical, dental, vision & life insurance
5 a week medical plan option
401(k) plan with company match
13 days paid time off and 8 paid holidays
Quality, comprehensive training programs
Opportunities for advancement
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Responsibilities
Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations
Coach and motivate technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills
Provide technical support to the field via radio, telephone, and / or at job sites
Review and audits technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment
Oversee the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs
Provide technical support for the plumbing technicians
Resolve customer issues and complaints to ensure customer satisfaction
Assist the general manager with data collection and report preparation
Conduct site surveys
Review payroll records to ensure that technicians are paid properly
Qualifications
High School diploma or general education degree (GED)
6 - 8 years of plumbing experience
California Plumbing License is a plus
Proven success leading a team to achieve branch / corporate objectives
Working knowledge of general industry standards and plumbing a plus
Strong computer and mathematical skills required
Excellent negotiation, communication and presentation skills
Ability to understand the effects of economic, financial and market conditions on the business
Able to operate in a dynamic, fast-paced environment and adapt to a changing environment
Ability to think both strategically and execute against day-to-day objectives
If you are interested in joining our team, please apply today!
We are an Equal Opportunity Employer AA / EOE / M / F / V / D. In compliance with the Americans with Disabilities Act, we may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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