What are the responsibilities and job description for the Collector position at Arsenal Credit Union?
Description
Founded in 1948, Arsenal Credit Union is a $413M federally insured, state-chartered credit union focused on providing great service to our members through our branch network and digital banking channels. It’s our goal to equip members with tools and technology that put them in control so they can crush their financial goals with confidence.
As a 2024 Top Workplace award recipient by the St. Louis Post Dispatch, we're proud of our culture of unity and commitment to our employees. We firmly believe that our employees are our most valuable resource and are dedicated to providing them with a positive and supportive work environment. We strive to foster fair treatment, open communication, personal accountability, trust, and mutual respect. By doing so, we aim to empower our employees to advocate for our members, provide the best possible service, and be their ally for good.
We are seeking a qualified professional for our open Collector position at our Arnold, Missouri, location.
This position requires a schedule for one night per week to 6:00p and a rotation schedule for one Saturday (9:00a – 12:00p) per month.
This position is eligible for a hybrid work arrangement after six months of employment.
What will you be responsible for:
- Promoting members’ financial well-being by assisting them with any past due loans or financial hardships.
- Assist in resolving complex member account situations, recommend account for specialized resolution.
- Handle outbound and inbound call volume to collect and recover from members.
- Accurately prepare collection correspondence.
- Assist with collateral, repossessions, and the disposition of repossessed credit union assets.
- Provide confidential and excellent service in a highly professional, personal, and courteous manner.
Requirements
What skills does this position require?
- High School Diploma or equivalent
- Six months to two years of collections and/or financial institution experience.
- High level of diplomacy, courtesy, and tact is required.
- Basic knowledge of bankruptcies, including Chapters 7 and 13, and repossessions.
- Possess organizational skills and the ability to prioritize work.
- Detail-oriented and problem-solving skills.
- Able to read and interpret a variety of instructions in written, oral, and schedule form.
- Strong aptitude for communication and above-average computer literacy.
What does Arsenal Credit Union offer?
- Working at Arsenal is more than a job – You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve!
- On-the-job training and Career Growth Opportunities – Our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and learn and advance their careers with Arsenal Credit Union.
Benefits include:
- 401k Retirement Plan with up to 5% company match
- Paid Time Off
- 11 Paid Holidays each year
- Health, Dental, and Vision Insurance options
- FREE Group Term Life Insurance
- FREE AD&D Insurance
- FREE Long/Short-Term Disability
- Quarterly Incentive Bonus
Arsenal Credit Union is an EOE/M/F/Disability/Veteran
