What are the responsibilities and job description for the Member Solutions Center Representative position at Arsenal Credit Union?
Description
Founded in 1948, Arsenal Credit Union is a $413M federally insured, state-chartered credit union focused on providing great service to our members through our branch network and digital banking channels. It’s our goal to equip members with tools and technology that put them in control so they can crush their financial goals with confidence.
As a 2024 Top Workplace award recipient by the St. Louis Post Dispatch, we're proud of our culture of unity and commitment to our employees. We firmly believe that our employees are our most valuable resource and are dedicated to providing them with a positive and supportive work environment. We strive to foster fair treatment, open communication, personal accountability, trust, and mutual respect. By doing so, we aim to empower our employees to advocate for our members, provide the best possible service, and be their ally for good.
We are looking for a qualified professional for our open Member Solution Center Representative position at our Arnold, MO corporate office to deliver high-quality customer service to both internal and external members as defined by our excellent service standards.
What is this position responsible for?
- Respond to member inquiries regarding interest rates, credit union hours, direct deposits, available funds, withdrawals, payments, transfers, and credit union products and services.
- Provide email, phone, chat, and video (including Interactive Teller Machine) support to both internal and external members.
- Assist with automated systems, including phone software, online and mobile banking, bill pay, and remote deposit capture.
- Ensure digital and virtual communications are routed correctly and all technologies are fully utilized to maximize member service and staff productivity.
- Identify opportunities to cross-sell products and services to members when applicable.
Requirements
What skills does this position require?
- High School Diploma or equivalent.
- Two to five years of related work experience.
- Demonstrate strong solution-oriented skills.
- Strong interpersonal/member service skills, including oral and written communication.
- Well-organized with the ability to succeed in a fast-paced environment.
- Proficiency in computers, including Microsoft Word and Excel, and utilizing multiple systems consecutively.
- Good understanding of ACD, phone systems, and phone centers.
- A basic understanding of consumer lending, VISA, home banking, bill pay, and electronic services a plus.
What does Arsenal Credit Union offer?
- When you work at Arsenal, it is more than a job. You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve!
- On-the-job training and Career Growth Opportunities – Our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and advance their careers with Arsenal Credit Union.
Benefits include:
- 401k Retirement Plan with up to 5% company match
- Paid Time Off
- 11 Paid Holidays each year
- Health, Dental, and Vision Insurance options
- FREE Group Term Life Insurance
- FREE AD&D Insurance
- FREE Long/Short-Term Disability
Arsenal Credit Union is an EOE/M/F/Disability/Veteran
