Chief Operating Officer - Dermatology

Job description

Arsenault Dermatology is an 8-site, 20 provider, physician-owned, single-specialty practice that serves approximately 150,000 patients/year in the Sarasota and Manatee communities. Founded in 2003, Drs. Emily and Michael Arsenault built a healthcare platform second-to-none in patient care, efficiency, and customer service. Arsenault Dermatology’s award-winning continuum of care encompasses clinical, surgical, Mohs Micrographic Surgery, and cosmetic services.

The Chief Operating Officer (COO) reports to the Chief Executive Office and the Physician-Owners, and is responsible for ensuring the smooth day-to-day activities of the practice.

The responsibilities of the COO include, but are not limited to:

• Monitor and ongoing reporting related to revenue and sales growth, expense, cost and margin-control.
• Coordinate facility and program planning budget preparation, administering practice policy formation.
• Work with the Chief Executive Officer to ensure the practice meets necessary regulatory and compliance approvals.
• Work with the Chief Executive Officer to create an environment that encourages the recruiting and retention of qualified team members.
• In partnership with physician, nursing, and operational leadership at each site, support and foster a collaborative, safe, and high-quality care environment that efficiently utilizes time and available assets.
• Physician and APP recruitment, including contract negotiation and overseeing provider onboarding.
• Responsible for monthly/quarterly/annual financial goal management, including developing sophisticated financial reporting and the development of pro forma analyses as needed.
• Assisting in planning of new services that generate additional sources of profitable revenue
• Assisting in managing costs by continually seeking data that will identify opportunities to take action to eliminate non-value costs.
• Leading the management team, providing ongoing oversight and mentorship, as well as taking responsibility to ensure all intracompany departmental managers are meeting practice clinical and financial goals.
• Ensuring ongoing operational efficiency, identifying opportunities for organization-wide performance improvement activities.
• Serve as a representative of Arsenault Dermatology if/as requested.

The position reports directly to the CEO and in the absence of the CEO, the COO may be required to interpret practice policy and provide guidance.

Minimum Job Qualifications:

• Master’s degree in Business Administration, Healthcare Administration, or related field is required.
• A minimum of 6 years’ experience in operations management in healthcare or related field is required. Dermatology experience preferred.
• A minimum of 3 years’ supervisory experience directing and leading team(s) is required. Preference will be given to candidates with experience in healthcare organizations of at least 100 team members.
• Strong preference will be given to candidates who are Six Sigma Black Belt Certified.

Knowledge, Skills, and Abilities Required:

• Leadership: Truly outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people are required. A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential.
• Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment. The ability to work independently and accurately and concisely disseminate information in both written and verbal formats is required. The ability to independently resolve quickly most problems encountered is essential.
• Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures. The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential. The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making.
• Collaboration: Able to work effectively within a matrixed based organizational structure
• Business acumen: Budget management, data and analytics market knowledge, knowledge and analytical skills to support health care delivery and hospital operations, ability to understand and integrate system budget challenges into proposed annual budgets.
• Initiative: A self-starter who can develop roadmaps, frameworks and plans in an area with minimal precedent. A successful track record of front-line management and the ability to provide support, direction, and development counsel to staff is required.
• Communicator/Facilitator: Interpersonal, presentation and organizational skills and professional demeanor; Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the Chairs, senior departmental leaders, hospital and PO leaders and administrative staff, research faculty at all levels, research trainees and staff, representatives of other offices, collaborating institution officials, granting agencies (NIH, industry and foundations), potential donors, representatives, and vendors. A good command of English language, including medical and scientific terminology, is critical.
• Program Implementation: Proven ability to develop and implement programs.
• Project Management: Proven ability to successfully manage highly complex projects.
• Innovation: Creativity in exploring and adapting new “measure to improve” and decision support approaches.
• Confidence in complexity and ambiguity: Understand and executes effectively amongst the complexities of an academic medical environment, and the broader enterprise. The ability to work collaboratively with chairs, chiefs, senior executives, physicians, service line administrators, operations management, and other employees in a complex matrix organization.
• Judgement: Demonstrated judgement in managing sensitive issues and when to escalate problems.
• Team: Takes personal responsibility in development a team and is passionate about a happy, highly functioning team with the most acceptable level of talent and performance for the responsibilities of the department.
• Interpersonal: Excellent interpersonal, oral communication skills. Possess a leadership style that is open and transparent and an exceptional capacity to build strong relationships. Manages conflict and achieves resolution effectively.
• Time management: Exceptional organizational skills and ability to prioritize effectively. Flexibility to work independently and to handle multiple tasks with project deadlines. A tenacious, can-do personality that works to correct mistakes and get things done as efficiently as possible, often utilizing resources across services.
• Technology: Competency in the latest digital capability to support decision support tools and environments (e.g., command center).

EEO Statement

Arsenault Dermatology provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Weekends as needed

Ability to Relocate:

• Sarasota, FL: Relocate with an employer provided relocation package (Required)
• Work Location: In person