Front Desk Medical Receptionist

Arsenault Dermatology is a multi-location practice serving Lakewood Ranch and Manatee County. We are seeking dedicated professionals who are passionate about exceptional patient care. This position requires travel between our locations, so candidates must be flexible and comfortable working in different practice settings. If you thrive in a fast-paced, patient-focused environment and are looking for a long-term career opportunity, we’d love to hear from you!

Summary:

The Patient Ambassador is responsible for greeting patients, visitors, and vendors professionally, ensuring smooth check-ins and accurate collection of patient information. This includes scheduling appointments, handling payments and co-pays, maintaining up-to-date patient records, and coordinating with medical staff for efficient office operations. The receptionist is also responsible for answering phone calls, managing correspondence, maintaining a clean front desk area, and ensuring HIPAA compliance while performing other assigned duties.

Principal Duties and Responsibilities:

• Welcome patients, visitors, and vendors with a friendly and professional demeanor, directing vendors to the appropriate contacts within the practice.
• Ensure accurate collection and verification of patient demographic and insurance information during check-in.
• Schedule, confirm, and reschedule patient appointments efficiently
• Collect co-pays and outstanding balances
• Manage cash transactions, provide accurate change, and maintain balanced petty cash.
• Assist patients with completing necessary forms and documentation
• Maintain accurate and up-to-date patient records in the electronic medical system
• Complete daily paperwork and checklists to maintain an efficient and organized patient flow.
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Utilize office software to communicate with patients via text for appointment reminders, confirmations, and other relevant updates
• Coordinate with medical assistants, providers, and billing staff to ensure smooth operations
• Handle incoming and outgoing correspondence, including voicemails, faxes, emails and mails
• Maintain a clean and organized front desk and waiting area
• Protect patient confidentiality and comply with HIPAA regulations
• Performs miscellaneous job duties, as assigned

Knowledge, Skills and Abilities Required

• Strong ability to manage patient flow and ensure organized, efficient clinic experience
• Proficiency in electronic medical records (EMR) systems, scheduling software, and Microsoft Office
• Skilled in handling cash transactions, providing accurate change, and maintaining balanced petty cash
• Excellent communication and interpersonal skills to interact professionally with patients, coworkers, visitors, and vendors
• Strong attention to detail and organizational skills to maintain accurate patient records and office documentation
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of insurance verification and patient check-in procedures
• Knowledge of laws, regulations, policies, and practices specific to a physician’s office
• Ability to maintain the confidentiality of patient records and sensitive information in compliance with HIPAA regulations
• Professional appearance and demeanor with a focus on delivering outstanding customer service
• Ability to utilize office software to communicate with patients via text for appointment reminders and updates

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Dermatology

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Lakewood Ranch, FL 34202 (Required)

Ability to Relocate:

• Lakewood Ranch, FL 34202: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20