What are the responsibilities and job description for the Collections Specialist position at ARstrat?
Position Overview:
The Medical Collector is responsible for collecting payments on delinquent medical accounts while maintaining professionalism. Key tasks include negotiating payment arrangements, resolving account disputes, skip tracing, and re-billing insurance companies. The role requires the ability to work independently, exceptional customer service, communication skills, and the assertiveness to meet goals.
Key Responsibilities:
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Perform inbound and outbound calls to collect payments on self-pay accounts.
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Assist patients, attorneys, and third parties with resolving accounts and disputes.
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Maintain productivity and quality standards for account resolution.
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Adhere to client guidelines and templates for communication.
Qualifications:
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High school diploma or GED.
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1-2 years’ experience in call center/collections in healthcare.
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Working knowledge of insurance verification and collections.
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Ability to handle over 100 calls per day.
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Bilingual in Spanish preferred.
Benefits:
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Health Coverage: Medical, dental, and vision available after 90 days.
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Life & Disability Insurance: Basic coverage with voluntary options.
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401(k): Eligible after 6 months of continuous service.
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Paid Time Off: Accrued from day one.
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Flexibility in Benefits: Company reserves the right to modify benefits.
Work Environment:
Moderately fast-paced with general supervision. Some creativity and latitude are expected in the role.
ARstrat is an equal employment opportunity employer. All interested candidates should apply at: www.arstrat.com/careers
