What are the responsibilities and job description for the Art of Tea | Sales Support Coordinator position at Art of Tea?
About Us
Art of Tea is an award-winning, organic-certified tea company rooted in the tradition of crafting exceptional, hand-crafted teas that inspire connection and wellness. Our mission is to impact as many lives as we call through tea. From rare, single-origin teas to curated blends, Art of Tea is recognized globally for its dedication to creating a mindful tea journey that brings people together and enhances daily rituals. Joining our team means becoming part of a brand that blends passion with purpose to make a meaningful impact in the wellness industry. Our customers include Wolfgang Puck, Princess Cruises, The Standard Hotel, The White House, #Slack and many more. We're looking for a detail-oriented and proactive Sales Support Coordinator to join our growing team and play a critical role in driving sales growth and enhancing customer satisfaction.
About the Role
As the Sales Support Coordinator , you’ll work closely with our sales, operations, and customer service teams to ensure data accuracy, streamline processes, and nurture strong customer relationships. This position is perfect for someone who thrives in a fast-paced environment and enjoys collaborating across departments to make a meaningful impact.
What You’ll Do
- Ensure order accuracy for large customer accounts and create branded proposals.
- Process and track sample orders to support sales efforts.
- Manage backorder reports and communicate updates to customers.
- Maintain CRM data hygiene in HubSpot and support integration efforts with ERP systems.
- Data Entry for order accuracy and reporting.
- Collect and communicate customer feedback to improve satisfaction and retention.
- Support cross-departmental updates on product launches and seasonal campaigns.
- Act as a backup for order entry and account setup during high-demand periods.
What You Bring
Why Join Us?