What are the responsibilities and job description for the Plumbing Service Manager position at Art Plumbing, Air Conditioning & Electric?
We invite full-time residential Plumbing Service Managers to join our customer-obsessed team in Coral Springs, FL.
Who We Are
Art Plumbing, Air Conditioning & Electric is on a mission to create remarkable experiences that leave our customers giving us their enthusiastic "5-stars!" This isn't just a goal - it's our promise.
We do more than just fixing plumbing, cooling, and electric issues. We will consider our job incomplete until we receive their 5-star rating.
Join us on this remarkable road, where every day our success story is written with 5 stars.
What We Offer
We are building a culture that values collaboration. We offer strong compensation packages, uncapped performance-based bonuses, and exceptional training programs. These have the potential to be life-changing opportunities for driven professionals.
Top Compensation: We aim to be the top total compensation benchmark in the industry with the best bonus program available.
Exceptional Benefits: We provide our teams with benefits packages including 50% off employee medical insurance, dental, Allstate benefits plans, life insurance, paid holidays, PTO, and 401K.
Cutting-Edge Tech: We invest in the tech to make your job easier, more efficient, and, most importantly, more enjoyable.
Recognition and Rewards: Hard work won't go unnoticed. We recognize and celebrate your achievements, both financially and culturally.
Room for Growth: You're not just another number; you're a person with ambitions. We offer pathways for true career development.
Inspiring Work Environments: We understand and respect that life…happens. We take care of our people and support them on their life journeys.
Who You Are
This will be an exceptional opportunity for you if you have the following skills & experiences. If you don’t - you can still apply and learn them with us!
Everyone has a unique career journey. Even if you don’t know everything on this list, we encourage you to apply and have a conversation with us.
Candidates For This Role Should Have
The essential functions of the Plumbing Service Manager are to prioritize, direct and manage all field Technicians as well as complete service calls to customers. Focus on customer service and delivery of product/service. The Service Manager utilizes customer service training to educate and assist Field Technicians with regard to educating customers in choosing service, finance options and handling customer relations. This position is aware of the importance of incentive programs and ensures fair and equitable distribution and proper documentation of work.
The Plumbing Service Manager must be knowledgeable of flat rate pricing, the Nexstar Service System and its proper practice. Have the ability to instruct others with regard to using the pricing policy and Nexstar Service System.
Manager Responsibilities
Answer questions asked by Field Service Technicians as needed. Assist Field Technicians with technical trade questions, customer service, pricing, estimates, and paperwork. Also assist with training, truck inspections, and disciplinary actions of Field Service Technicians.
We Are an Equal Opportunity Employer
Art Plumbing, Air Conditioning & Electric is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Art Plumbing, Air Conditioning & Electric is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Physical Demands/Working Conditions - All Trades and Warehouse Departments
To perform the duties of this job, you are regularly expected to sit, stand, walk, kneel, squat, stoop hands to finger, handle controls, hear, and talk. You must be able to reach with your hands and arms, climb ladders, and work in hot/cold environments such as crawl spaces. You will regularly lift 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus.
The work environment can vary depending on the season and scope of work - you will be expected to be outside throughout multiple seasons.
Who We Are
Art Plumbing, Air Conditioning & Electric is on a mission to create remarkable experiences that leave our customers giving us their enthusiastic "5-stars!" This isn't just a goal - it's our promise.
We do more than just fixing plumbing, cooling, and electric issues. We will consider our job incomplete until we receive their 5-star rating.
Join us on this remarkable road, where every day our success story is written with 5 stars.
What We Offer
We are building a culture that values collaboration. We offer strong compensation packages, uncapped performance-based bonuses, and exceptional training programs. These have the potential to be life-changing opportunities for driven professionals.
Top Compensation: We aim to be the top total compensation benchmark in the industry with the best bonus program available.
Exceptional Benefits: We provide our teams with benefits packages including 50% off employee medical insurance, dental, Allstate benefits plans, life insurance, paid holidays, PTO, and 401K.
Cutting-Edge Tech: We invest in the tech to make your job easier, more efficient, and, most importantly, more enjoyable.
Recognition and Rewards: Hard work won't go unnoticed. We recognize and celebrate your achievements, both financially and culturally.
Room for Growth: You're not just another number; you're a person with ambitions. We offer pathways for true career development.
Inspiring Work Environments: We understand and respect that life…happens. We take care of our people and support them on their life journeys.
Who You Are
This will be an exceptional opportunity for you if you have the following skills & experiences. If you don’t - you can still apply and learn them with us!
- You like getting your hands dirty.
- You embrace technology.
- You avoid shortcuts when nobody is watching.
- You make people feel comfortable. You are the kind of person that anyone would send to their own mother’s house, without any concerns. People love having you around and value your advice.
- You are physically up to the task! This is a demanding job that requires hard, manual labor.
Everyone has a unique career journey. Even if you don’t know everything on this list, we encourage you to apply and have a conversation with us.
Candidates For This Role Should Have
- Worked as a Plumber for a licensed contractor for 10plus years.
- Experience leading & training crews.
- Thorough knowledge of Plumbing safety regulations and local codes.
- Valid driver’s license with a safe driving record.
- Clean background and Drug free.
- Fluency in English. Bilingual is a plus.
The essential functions of the Plumbing Service Manager are to prioritize, direct and manage all field Technicians as well as complete service calls to customers. Focus on customer service and delivery of product/service. The Service Manager utilizes customer service training to educate and assist Field Technicians with regard to educating customers in choosing service, finance options and handling customer relations. This position is aware of the importance of incentive programs and ensures fair and equitable distribution and proper documentation of work.
The Plumbing Service Manager must be knowledgeable of flat rate pricing, the Nexstar Service System and its proper practice. Have the ability to instruct others with regard to using the pricing policy and Nexstar Service System.
Manager Responsibilities
Answer questions asked by Field Service Technicians as needed. Assist Field Technicians with technical trade questions, customer service, pricing, estimates, and paperwork. Also assist with training, truck inspections, and disciplinary actions of Field Service Technicians.
We Are an Equal Opportunity Employer
Art Plumbing, Air Conditioning & Electric is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Art Plumbing, Air Conditioning & Electric is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Physical Demands/Working Conditions - All Trades and Warehouse Departments
To perform the duties of this job, you are regularly expected to sit, stand, walk, kneel, squat, stoop hands to finger, handle controls, hear, and talk. You must be able to reach with your hands and arms, climb ladders, and work in hot/cold environments such as crawl spaces. You will regularly lift 50 pounds. Specific vision abilities required include close vision and the ability to adjust focus.
The work environment can vary depending on the season and scope of work - you will be expected to be outside throughout multiple seasons.