What are the responsibilities and job description for the Account Coordinator position at Artech LLC?

Title : Account Coordinator

Duration : thru May 31, with possible extension or conversion to perm

Start date : 2-24

Hybrid? 3 days in office (Tues / Weds / Thurs), and 2 days remote (Mon / Fri)

Hours : 8-5, but some flexibility

Location : Alpharetta GA

Rate : $21 / hr. on W2.

Training 1 week onsite

Reason for opening : The department is migrating from old systems onto new systems and it s causing an increase of questions from our customers.

Day to day : This person will be emailing with customers (Dealerships and Leasing companies), answering questions and responding to customer requests. They will be trained on how to respond, some customer questions include : how to terminate a vehicle, update customer address, when will my vehicle be ready, etc.

Responsibilities : This person will be assisting with data entry (of dates and addresses) and data validation (making sure details are correct). Data Entry within Excel.

Looking for someone who has used a web portal, software, can they manage Excel, someone that s can deal with ambiguity it takes time to research things and provide responses back.

Must haves : Bachelors degree

Excel

Working

Vehicle knowledge would be a plus

JOB OVERVIEW

The Account Coordinator - Network is responsible for providing service and support to our Network partners and our mutual end customers in the Network program, offering proactive service excellence through efficient and effective responses. The coordinator will prioritize and follow through on multiple responsibilities from external partners and customers and internal Network team requests.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

Work collaboratively with the Network team on job-related functions, related to the Network partners and clients.
Support daily requests through utilization of Network s client interface software-ePlan, SalesForce, ServiceCloud, and other client management tools.
Manage Network program inbox with client and partner email inquiries and salesforce tickets, responding within the requested program timelines.
Work cross-functionally to ensure new prospective customers go through the approval and onboarding process in a timely manner.
Communicate client requests internally and coordinate the successful achievement of these requests.
Complete all tasks as outlined in Roles and Responsibilities document.
Other duties assigned to ensure overall departmental efficiency.
Other Duties

Become proficient in all programs and applications.

Be actively involved in all team meetings and when applicable take a leadership role.

Update system with client specific data.

Keep up to date on industry news.

Other duties and responsibilities as assigned.

LEADERSHIP RESPONSIBILITIES

This position has no managerial responsibilities.

COMPETENCIES - SKILLS

Develop professional partnerships and useful internal relationships through effective communication.

Responds and acts confidently, assertively, and decisively while taking responsibility and accountability.

Works independently, effectively manages and uses time while juggling competing priorities.

Demonstrates resourcefulness and solves problems.

Thorough and accurate, works effectively with systems. Must be able to work in a fast-paced environment while exhibiting the flexibility to adapt to the department s needs.

EDUCATION AND EXPERIENCE

College degree preferred or equivalent work experience.

2 years of customer service, account support or customer interface experience preferred.

Proficient in verbal and written communication.

Client Office Suite (Word and Excel required, PowerPoint preferred).

Self-motivated.

Thanks and Regards

Mahitha Bhagwath

Technical Recruiter

Cell : 312-584-0592 Office : 973-967-3533

360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960

Email : Mahitha.Bhagwath@artech.com

Salary : $21

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