What are the responsibilities and job description for the Product Support Representative II position at Artech LLC?
Job Title : Machine Support Specialist - Large Tractors
Location : Waterloo, IA
Duration : 12 months
Job ID : JDJP00040667
Schedule : 9 am to 6 pm CST (Firm), Monday through Friday. Occasional overtime may be approved at manager discretion during busy seasons.
Onsite 4 days per week, with the option for remote work 1 day per week). The manager will be flexible with the candidate to manage personal commitments as needed (ex. doctor appointments).
Travel : Up to 10% domestic travel required
Interview : They will be asking technical questions
Job Description :
Join the team at John Deere as a Machine Support Specialist for Large Tractors! This role involves using virtual tools to resolve technical issues, leading collaborative training events, and documenting communication with dealers and stakeholders.
Key Responsibilities :
- Utilize virtual tools (Case and Contact Management System (CCMS)) to communicate with dealers and other stakeholders to efficiently resolve technical large tractor issues.
- Lead and participate in collaborative training events to improve team dynamics as well as individual and team knowledge levels.
- Complete and document all relevant DTAC (Dealer Technical Assistance Center) case communication within the CCMS system.
- Properly code each case with correct Diagnostic Trouble Code (DTC), part number, and Non-Conformance Corrective Action (NCCA) information to support downstream problem resolution activities.
Required Skills / Experience :
Desired Skills / Experience :
Education :
Additional Information :
Note from the Hiring Manager : Candidates must have technical experience and a willingness to learn. The primary responsibility is problem resolution and answering cases.
