United States-Customer Service-Level 6

Job Title               : Support Desk

Location               : 101 Wood Ave S Iselin NJ 08830

Duration              : 12 months Contract (with possible extension)

Job Description :

• The Support Desk team resides inside the Command Center. The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills.
• The role is driven by client service requests raised via phone as well as through internal requests raised via incidents.
• This is a key role in service delivery support desk staff are highly involved in incident management, audit controls and user administration.  The role is 24 / 6.5 which utilizes a rotating shift pattern to provide coverage.
• Skills required are : Incident / Problem / Change management; Userid Administration; Audit Controls; Service Level management; Knowledge of AIX / LINUX Operating Systems; Knowledge of Microsoft Operating Systems; Knowledge of Maximo (Ticketing System); and strong verbal and written communication