Job Title: Program Manager II (Delivery Manager)
Permanent Direct Hire role Location: San Francisco Bay area (Hybrid)
Compensation range: $120K $140K plus bonus

Job Description:

**Need to be in the Bay Area and the role is hybrid.
**Need hardware and software development knowledge.

The Program Manager will lead the delivery of a group of assigned projects to meet and exceed contractual service delivery commitments. Build and grow working relationships with an established high tech customer and their client personnel. The ideal candidate can achieve financial performance goals. The candidate will be able to work hybrid and must be able to sit with the team(s) in the Bay Area and support during PST hours. Global support may be necessary.

Key Responsibilities

• Be the face of program delivery for high end technology company and Artech.
• Plan and monitor SOW execution and manage delivery risks.
• Meet / exceed program revenue and profitability targets.
• Lead and influence your global team for all people related functions including hiring performance management, and learning & development.
• Meticulously drive program performance :
  • For Helpdesk/Incident based delivery models - ensures SLA compliance for contractual metrics such as Utilization, C-SAT score, Turn Around Time, First Meaningful Response time.
  • For App Development / Program Management / UX Research / QA delivery models Ensure smooth launch and stabilization within the first 90 days. Define project specific workflows and metrics for the steady state services.

• Proactively manage hiring for open and future demand by collaborating with regional recruitment teams and partners

• Collaborate with support functions and PMO to improve the efficiency across the organization to for all operational back office processes
• Ensure Delivery Excellence and report on program performance and insights to clients in the form of Weekly/Monthly/Quarterly business reviews.
• Continue to develop strong 1:1 working relationships with client personnel (business and VMO) with a goal to eventually becoming their trusted advisors.
• Continue to look out for opportunities, new client relationships and competitive challenges
• Able to help protect our current business and grow new business by working with the sales team in the account
• Find ways to drive synergy and gain a differentiated value proposition
• Apply professional skills to track and follow-through tactics and commitments

Skills required:

• 5 years of experience as PgMs
• Relevant technology / solution background, particularly Hardware and Software Development. Awareness in the diverse areas we operate IT, PMO, Google Cloud, IT / BPO Managed Services, IAM, Salesforce, UX, QA, Devices, and Augmented/Virtual Reality etc.
• Initiative-taker and change maker who is comfortable moving things forward in an ambiguous and fast-paced environment.
• Knows or is willing to learn Google Workspace sheets, slides, documents.
• Excellent written and verbal communication skills
• Must have strong presentation skills