What are the responsibilities and job description for the Customer Service Specialist position at Artemide?
Job description
Customer Service Specialist - Artemide Miami.
Responsibilities Customer Service
-Order entry (dealers and e-commerce clients).
-Close collaboration with respective RSM's and clients.
-Prepare sales quotes.
-Communicate order updates & deliveries (lead times).
-Answer all client inquiries in relation to orders.
-Follow-up on open orders with all related departments to ensure timely project delivery.
-Stock verification
-Documentation requests (installation sheets, product sheets etc.)
-Code requests
-Pricing on all Artemide lines for dealers and e-commerce clients.
-Answer all incoming calls & emails (internal and external)
-Processing and evaluating all claims (retail and e-commerce), related to the company’s products, ensuring accurate and timely resolution.
Reporting to CEO.
Professional working proficiency in Spanish is a plus.
Industry
Design
Employment Type
Full-time. In office.
Please send your resume to: hrusa@artemide.net
