IT System Specialist

IT System Specialist

Description

As an IT Specialist, you will be responsible for ensuring the smooth functioning of end-user workstations and other technologies. You will provide direct support to staff for technical issues and manage support requests via a helpdesk ticketing system. You will assist the IT Manager in organizing, implementing, and maintaining technology assets and systems. The position demands excellent communication skills, customer service, troubleshooting abilities, and attention to detail. We expect you to be proactive in learning and growing in your career.

Responsibilities:

• Assist with computer hardware and software troubleshooting
• Manage SharePoint application features and services
• Administer SharePoint site collection and content management
• Develop and support integrated SharePoint solutions and workflows
• Plan, configure and install networking equipment
• Install and maintain computer hardware and software
• Administer user accounts using Microsoft 365 Admin Center
• Maintain network access points, server, and firewall
• Monitor network traffic and validate Unifi patches
• Interact with business and technical users
• Review security monitoring systems
• Write clear and detailed documentation
• Identify opportunities for continuous improvement
• You might be assigned special projects

Requirements

Certs:

• AZ-900, AZ-103, AZ-203
• Microsoft 365 - MS-900 Fundamentals or higher
• Any CompTIA certifications

Education:

• Degree or 2 years of experience in related computer science field
• Minimum 2 years’ experience as a SharePoint Online or Microsoft 365 Administrator
• Previous Microsoft 365 administration experience
• Preferred experience in Powershell, Power Automate, General Microsoft Office 365, Microsoft SQL Server, VMWare, and Windows Server.

Core Skills:

• 3 years advanced experience in Microsoft Active Directory, Group Policy Management, and Network
• Experience in Windows (client and server) and iOS, macOS, and Windows mixed environments
• Ability to analyze, diagnose, and resolve end-user technical issues quickly and accurately
• Foundational knowledge of Microsoft 365 administration
• Ability to organize work, establish priorities, meet deadlines, and follow up on assignments
• Knowledge of IT infrastructure planning, implementation, and management
• Experience with O365, Teams Administration, and Cloud Backup and Restore preferred
• Power BI experience preferred
• Willingness to ask for help when needed

Physical Requirements:

• Regular movement between buildings, up/down flights of stairs.
• Lifting, carrying, or moving equipment up to 50lbs.
• Success will be measured by your strong sense of responsibility and attention to detail. Your ability to analyze and think critically will be essential. While you work well in a team environment, you are also capable of independently addressing challenges. Ultimately, your willingness to learn and grow will contribute to your success in this role.

Ability to commute/relocate:

• Kissimmee, FL 34744: Reliably commute or planning to relocate before starting work (Preferred)
• You might be required to travel to any events, or our other corporate offices to assist when needed

The compensation for this position ranges from $18 to $25 per hour based on experience.

Job Type: Full-time

Salary: $25.00 - $30.00 per hour