What are the responsibilities and job description for the Operations Support Coordinator position at Artera?
Job Purpose:
The **Operations Support Coordinator** is responsible for supporting field operations by tracking and scheduling projects, maintaining records and supplies. This role requires effective communication with community utility providers, homeowners, and work crews to ensure seamless project execution.
Key Responsibilities:">
Additional Responsibilities:">
Customer Focus:">
Reporting and Data Tracking:">
Administrative Tasks:">
The **Operations Support Coordinator** is responsible for supporting field operations by tracking and scheduling projects, maintaining records and supplies. This role requires effective communication with community utility providers, homeowners, and work crews to ensure seamless project execution.
Key Responsibilities:">
- Work closely with customers to pull and submit work orders; review progress reports weekly.
- Ensure work orders are reviewed and closed properly.
- Coordinate and send out work orders to complete restoration efforts or mitigate customer complaints/inquiries.
Additional Responsibilities:">
- Assist in reviewing compliance-related issues and help foremen resolve issues related to documentation/procedures.
- Assist in securing permits for worksites; ensure that necessary materials and equipment are ready and crews are prepared to work.
- Collect and sign DOT compliance forms, and transfer necessary paperwork to office from the work site, as well as transport miscellaneous parts to and from job sites, if needed.
- Order supplies for office and/or warehouse, if needed.
Customer Focus:">
- Call or make in-person visits with homeowners to schedule gas service repair or replacement.
- Coordinate neighborhood service appointments with foremen and customers.
- Contact a service such as One-Call, Dig Safe, or 811 to report excavation activity plans and request utility markings.
Reporting and Data Tracking:">
- Handle reporting and data tracking including the status of concrete and asphalt restoration, O&M services, bore profiles, damage reports, monthly forecasting, daily productivity, etc.
Administrative Tasks:">
- Submit timesheets to Payroll department weekly.
- Review WINS entries to ensure proper invoicing and reporting. Assist in correcting errors.
- Complete administrative tasks for the office, if needed, such as coordinating pre-employment and onboarding activities for new hires, conducting interviews with job candidates, coordinating meetings for operations teams, distributing mail, making travel arrangements, coordinating services with other vendors, and OQ test proctoring.
